Technical Support Specialist Jobs

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Covering the following locations: Oxford

Technical Support Specialist

An excellent opportunity for a recent biomedical or life science graduate with some additional laboratory experience to enter a Technical Support Specialist position with an established international diagnostics company that offers great internal progression opportunities!

The ideal person is someone who is technically minded, enjoys interacting with people and would be confident in offering technical support to our valued customers and colleagues so that we can provide the best service possible.

About the role:
The role will be to provide scientific technical support whilst building and maintaining relationships with customers. You will be responsible for engaging with customers (internal & external) to resolve pre and post sales technical enquiries.

- First line support to internal and external customers for pre and post sales technical enquiries by phone and email
- Logging of support cases on CRM, updating and maintaining accurate records
- Ensure that customers are kept up to date with the progress of their enquiry
- Offer great customer service to customers by identifying and solving problems
- Assist with the investigation, documentation and resolution of customer complaints including liaison with relevant suppliers in a timely professional manner
- Maintenance of the company technical library
- Maintain product training materials for in-house and for customer training
- Assisting colleagues with demonstration of products, presentations and production of demonstration materials
- Travelling to customer sites as and when required
- Supporting the Technical Specialist as and when required

To succeed in this role, you will need to bring the following skill set and behaviours:
- 2:1 or above in a life science degree and a minimum of 3 years laboratory experience
- Strong technical competency and understanding with the ability to learn new information and skills
- Trouble shooting skills, good at problem solving, logical thinking and strategic planning
- Passion for helping people and providing excellent customer service
- Good written and verbal communication
- Ability to work efficiently, multi task and prioritize with accuracy and attention to detail
- Self-motivated and approachable personality

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Contact Nick
Job Ref: 68361

Nick Walker

Scientific Recruiter 01494 818 059

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