Role filled in September 2021 - Technical Support Specialist Jobs

Covering the following locations: Cambridge

Technical Support Specialist

A brilliant opportunity for a BSc or MSc chemistry graduate to join a successful family owned company as a Technical Support Specialist. You will be part of a friendly and supportive organisation that aims to develop a culture of innovation, excellent customer service, premium quality and employee engagement.

Working in 3 keys areas: Technical Support, and R&D and Application Testing

Technical Support
o Providing technical support via telephone, email and online chat to end-users, distributors and colleagues for our full range of chemistry products, including, but not limited to:
o Pre-sale product selection/specifications
o Post sales enquires
o Identifying spares, accessories, add-ons etc.
o Assisting with product installation/start-up/set-up issues
o Application support

o Pre-sales Estimating:
o Liaising with end-users, distributors and our sales teams to understand custom requirements
o Prepare and send quotation, with full costings and technical detail
o Following up quotes and monitoring quote statistics
o Post-sales Project Management:

R&D and Application Testing
o Testing prototypes
o Debugging, functional, and performance testing of products
o Testing applications on existing products
o Supporting customer queries or technical issues
o Setting up and testing systems, including scientific instruments, glassware, and software

The ideal candidate will have the following skills and experience:
o Scientific background via degree or similar level qualification (e.g. in chemistry, physical sciences, or via practical lab experience)
o Experience of working in a technical support role is beneficial, but not essential
o Hands-on laboratory skills preferred
o Fully IT literate with standard Microsoft Office packages (e.g. Word, Excel, and PowerPoint)

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* Salary Guide
£Contact Libby
Saffron Walden
Job Ref: 67561

Libby Messitt

Scientific Recruiter 01494 818 018

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