Role filled in November 2021 - Science Technical Support Specialist - Sales Jobs
Instrumentation, Laboratory, Scientific

Covering the following locations: Cambridge

Technical Support Specialist

Fab opportunity for a Science Grad as a Technical Support Specialist to join a trusted supplier and manufacturer of lab products and scientific equipment.


Our client: is a key supplier to the industrial and laboratory sectors and offer a high level of technical expertise and experience to their customers. Headquarters in Cambridgeshire.

Main Job Purpose
· To support the customer buying process through direct technical support or indirectly through the supply of clear, and relevant technical information.
· To offer a consistent customer experience with good technical advice and ensure the customer is getting what they need, this should enable the customer to make an informed choice from the product offerings.
· To differentiate our products and services by developing our information & technology base; exploiting our 'know how' and expertise.

Key Duties
- Provide Technical Support by email, telephone and webchat, to customers and colleagues
- Create, maintain and update the content on the company blog site as a resource of technical queries and answers to common queries and application questions
- Administer product entry and/or product changes on to company websites.
- Provide accurate quotations and respond to UK, European and Overseas customer enquires in a helpful, timely and professional manner.
- Product uploads to 3rd part websites and portals such as Amazon and Science Warehouse
- Liaise with suppliers for technical information, data sheets, pricing, Material safety Data sheets and Certificates of analysis, etc.
- Laboratory testing evaluations to study new and innovative products and compare existing product
- Report writing on laboratory studies on product evaluations and product comparisons
- App and website testing and reporting of errors bugs to software developer
- Complete and maintain accurate records.

Personal Specifications
- The candidate needs to be capable of independently gathering and interpreting information from both the customer and equipment supplier
- A team player who is driven by providing efficient operations and thrives on change and constantly striving to improve things around them.
- The candidate must have the ability to build and maintain good working relationships with fellow team members and customers. Suppliers, etc.
- Verbal communication and interpersonal skills are essential.
- Numeracy and organisational skills are essential.
- You must have both energy and be able to energise those around you.
- Be self-motivated.

Education, Experience and Skills
· Degree in Science i.e. chemistry, biomedical science, microbiology etc
· Previous experience in a laboratory discipline would be an advantage
· Good verbal communication skills and an excellent telephone manner
· Skills in the use of Excel, PowerPoint, Indesign, Photoshop or Illustrator would be an advantage
· Familiarity with SAP Business One would be an advantage
· It would be beneficial if the candidate can speak a foreign language

Please contact Waheeda to discuss your interest.

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* Salary Guide
£0 - £28K
Job Ref: 68362

Waheeda Jafferali

Specialist Recruiter 01494 818 042

Abby Hespe

Specialist Recruiter 01494818015

Why Zenopa?


applications support    product specialist    training    troubleshooting    equipment    scientific    microbiology    instrumentation    laboratory    scientific