Science Technical Support Specialist - Molecular Biology Jobs
Macromolecules, DNA, RNA

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Covering the following locations: Cambridge

A great opportunity for a PhD educated Scientist, or Master's educated Scientist with post-degree laboratory to move into a scientific customer-focused commercial role.

This role is office-based in Cambridge

ROLE PURPOSE:
As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers. You will engage with our customers to resolve pre- and post-sale technical enquiries.

KEY RESPONSIBILITIES:
- Inbound pre- and post-sale technical support
- Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate
- Use your own knowledge or identify the appropriate resource to recommend appropriate solutions to customer's technical challenges/needs
- Work with the Technical Sales Specialists to convert technical support enquiries into opportunities
Issue resolution
- Acknowledge and empathise with customer issues
- Identify information/data required for issue resolution and collect information as appropriate
- Resolve issues fully with customers, including follow up, ensuring customers are fully satisfied with the resolution
Custom reagent services
- Have a clear understanding of the custom reagent services available
- Liaise with inbound service enquiry customers to understand their research and specific service needs
- Liaise with suppliers to determine how we can best meet the customer's service needs
Human blood and biospecimens
- Establish yourself as a key internal point of knowledge for this range
- Create relationships with new and existing blood and biospecimen customers and specifically understand their individual project needs
- Identify and liaise with suppliers to determine how/who can best meet the customer's needs
- Quote customers using the information provided by suppliers providing comprehensive technical information to support quotations


PERSON SPECIFICATION:
- A Science Graduate with either a degree and a minimum of 3 years of laboratory experience, or an MSc or PhD level candidate
- A passion to share knowledge in order to solve customer challenges
- Strong technical competency to understand and then clearly discuss theory and principles of experimental design, techniques and results
- Excellent troubleshooting skills
- The ability to prioritise and manage many activities at the same time whilst meeting agreed timelines



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* Salary Guide
£ Contact Libby
Cambridge
Job Ref: 66785

Libby Messitt

Scientific Recruiter

lib@zenopa.com 01494 818 018

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Tags

applications support    product specialist    training    troubleshooting    molecular biology    macromolecules    dna    rna    biosynthesis