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Molecular Biology, Macromolecules, DNA, RNA, Biosynthesis

Covering the following locations: Bath, Brighton, Bristol, Guildford, Oxford, Portsmouth, Reading, Swindon, Southampton

An Exciting New Position With A Leading Global Organisation Within Molecular and Cell Biology!
The company sells and supports molecular and cell biology reagents and integrated systems for applications from life science research through to drug discovery. We are currently looking for an individual who would like to develop a career in technical support. Responsibilities will include providing expert advice and troubleshooting for customers in UK, Benelux, Ireland, Nordic region and South Africa via telephone, email and live chat, as well as offering instrument servicing, maintenance or repair for UK based customers.

The Role:
A professional technical support role providing expert advice across all the specified regions served by the organisation
Instrument demos, workshops, and wet lab demos for customers
Repair and maintenance of Instrumentation
On call for urgent instrument repairs or triaging (premier warranties) during holiday shut down periods (essentially days between Christmas and New Year public holidays)
We also provide comprehensive Technical training for all new scientific staff (UK KAM)/distributors.
Occasional presentation of Technical Talks at customer venues.
Work closely with Strategic Marketing team to provide project based technical support and guidance

PhD in Life Sciences - Molecular or Cell Biology preferred
A minimum of 3yrs laboratory research experience
Hands on experience of instrumentation (e.g. Liquid Handling platforms, Nucleic Acid Purification Instrumentation) - usage and basic maintenance
Experience of capillary electrophoresis platforms and/or Next Generation Sequencing would
be valuable.
Candidate should be self-motivated, determined, and personable.
Highly organised and skilled at managing time effectively.

Capable of learning and communicating details of highly innovative products to customers.
Able to listen and respond to customer needs.
Well organised, structured, and able to deliver under pressure
Ability to use a range of PC-based applications
Excellent communication skills both verbal and written.

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* Salary Guide
Job Ref: 65905

Nick Walker

Scientific Recruiter 01494 818 059

James Higgins

Scientific Resourcer 01494 818 009

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.