The role is covered in the following locations: Bath, Bristol, Guildford, Oxford, Portsmouth, Reading, Swindon, Southampton

Company Information

Ergea Group are one of the leading independent providers of healthcare technology management. They operate as an ousourcing partner for multivendor maintenance of the entire medical equipment portfolio in public and private healthcare organisations.

Ergea's outstanding business model is an oustanding combination of integrated solutions, OEM independence and a thorough knowledge of healthcare processes that leads to better patient care, cost efficiencies and value maximisation of healthcare providers.

The group manages more than 1.4 million medical devices in over 2,700 healthcare facilities across 17 countries.

Role Overview

Reporting to: UK Technical Support Manager
Home-based role with travel to sites required as and when needed.

Are you a Field Service Engineer working in the Biomedical industry looking to cut down on travel? If so, we may have the opportunity for you!

Key Duties and Responsibilities

- Providing technical support activites where needed across all departments. In addition, providing systems training to colleagues as needed.
- Assisting with Tech Support projects in line with agreed objectives.
- Helping with the management of technical audit data consolidation - data accuracy, coding and uploading of data for new contracts.
- Performing 'health checks' on sites which includes analysis of Biomedical technical activites, documentation and performance, co-ordinating with the Quality Manager.
- Managing the daily activities of the technical administrator.

Person Specification

The ideal candidate:

- Will have previous experience in working with Biomedical equipment (as well as OEM training).
- Candidates who are able to demonstrate proven Field Service experience will be considered.
- HNC/HNC in Engineering, electronics or biomedical engineering (Desirable).
- Previous managerial experience is desirable.
- Will be highly competent in MS Excel / Word and will have excellent written and communication skills.
- Previous experience in working with databases is also essential.
- Travel as needed to perform Operational & Support duties and providing training where necessary.


- £40,000 to £45,000 (dependent on experience).
- £5,000 car allowance
- Pension; 3% employee and 5% employer - Provider is Royal London (work place pension) - auto enrolled after 3 months (have the option to opt out after 1st deduction)
- 25 days holiday
- Perk box available for all employees (on intranet) - various vouchers can be purchased at a lower price.
- Eye care; eye test once a year (£25) and contribution to glasses (£75) if required for work.
- Cycle to work scheme; after 3 months continuous service. Buy a bike via salary sacrifice can save tax.

12 Jun 2023

James Dolan

Recruitment Team Lead 01494818046

Grady Vines

Engineering Recruiter 01494818030

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installation    maintenance    repairs    healthcare    medical devices    nhs    healthcare    biomedical    engineering    patient monitoring equipment    gloves    drapes    needle    syringe    sharps    anaesthetics    gowns    sutures    hernia