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Mass Spectrometry, Analytical, Chemical, Laboratory

Covering the following locations: Birmingham, Bath, Brighton, Bristol, Belfast, Cambridge, Cardiff, Derby, Edinburgh, Glasgow, Guildford, Liverpool, Leicester, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Oxford, Portsmouth, Reading, Sheffield, Swindon, Southampton, Tonbridge, London, York

Would you like to join a company that offer cross training on all manufacturers equipment including the latest models? Who have a track record of promoting engineers to team leaders within two years then read on!

job Title: Service Engineer-
Location: Field Based in UK
Reports To: Service Manager

To deliver an effective and efficient service / repair & technical support of the newer range of Waters Mass Spectrometer systems, especially XEVO.

" Qualify and Validate newer Waters Mass Spectrometers (preferably XEVO in Compliance with manufacturers protocols to deadlines
" Input and maintain the integrity of data entered into the service report management system.
" Attend client sites and service/repair/replace instrumentation and equipment in accordance with quality management systems and ISO procedures.
" Build and maintain excellent working relationships with key account and all chromatography service contacts.
" Support technical enquiries from incoming calls and on-site customers. Provide onsite training to customers.
" Continually review work practices and make recommendations to line manager to increase the efficiency of current operations and customer satisfaction.
" Be aware of the company's product services, understanding what the customer requires and relate this back to the appropriate person within the company to meet the customer's needs.
" Build and maintain harmonious working relationships with colleagues
" Exceed customer expectations through excellent CRM.
" Pass any new potential sales leads back to the KRS Sales team

" Good general standard of education with a Chemistry/ Biochemistry / practical laboratory analytical instrumentation (chromatography) background.
" Science background - Chemistry, Biochemistry, Electronics
" Robust knowledge of repair and servicing of newer range of Waters Mass Spectrometers (XEVO) being an added advantage.
" Extensive Knowledge and understanding of Chromatography systems
" Ability to conduct chromatography instrument service in internal laboratory and then perform installations/ training for new customers
" Intermediate/advanced knowledge and experience of Microsoft office suite, Outlook or equivalent and ability to learn and work with bespoke software packages
" Demonstrable ability to work alone or as part of a team.
" Proven ability to work flexibly and accurately with changing priorities and workload, and provide cover for colleagues
" Excellent time management and organisation.
" Knowledge, understanding and experience of complying with quality control procedures and able to demonstrate familiarity with the requirements of ISO 9001/2000.
" Understand chromatography with the ability to be able to develop skills further with internal training which will be provided
" Sales & Marketing input associated to new applications
" Be aware of customer satisfaction, service performance and offer suggestions for continued improvement
" Good people and communication skills

Competitive basic salary
£3.5k bonus (easily achievable)
Company Car

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Speak to Phil
Job Ref: 64847

Philip Chafer

Engineering Recruiter +44 1494 818 043

Albert Baines

Engineering Recruiter +44 1494 818 008

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