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Laboratory, Bench Scientist, Scientific, Life Scientist , Research And Development

Covering the following locations: Oxford

Technical Specialist

Exciting Opportunity for a scientist to join a leading Life Science Company as a Technical Specialist!

This is an office based role in Oxford.

· Provision of up to date and relevant product information and training to colleagues and customers.
· Implementation of departmental procedures and related documentation.

Technical product support
· Provision of first line support to customers and company employees for product information and application, including responding to telephone and email enquiries.
· Update the company Technical Library.
· Provide assistance for projects, MSC's and tenders as required.
· Demonstration of products and production of demonstration materials, assisting sales as required.
· Provision of installation, breakdown and preventative maintenance cover, including all necessary documentation, as required and on time to meet department targets.
· Investigation, documentation and resolution of customer complaints, including liaison with relevant suppliers, in a timely and professional manner.
· Provision of customer feedback and market information to appropriate sales and marketing personnel, including information required for Managed Service Contract reports.
· Provide on-site or virtual product training for end users and employees as required.
· Maintain product training materials for use in-house and for customer training

· Qualification to degree level in biomedical or life science, with laboratory experience.
· Good communication, IT, organisational and time management skills.
· Ability to work efficiently with attention to detail and accuracy.
· Must be able to work on own initiative and as part of a team.
· Good at problem solving, logical thinking and strategic planning.

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* Salary Guide
Job Ref: 67290

Nick Walker

Scientific Recruiter 01494 818 059

Maia D'Souza

Scientific Recruiter 01494 818021

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