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Field Service Engineer - Molecular Diagnostics
I am working with a global, market leading, diagnostics company who are looking for a Field Service Engineer to join their molecular team.

Ideally you would be based around the West Midlands but there would be travel throughout UK & ireland as part of this role as well as occasional European travel (approx 4 times a year European travel).

- Installation and implementation of new Molecular systems in current and new customers sites.
- Performing preventative maintenance interventions (PMIs), Hardware and Software upgrades and repair interventions on molecular instrumentation.
- Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
- Providing on-site customer support for software and hardware upgrade training.
- Actively participating in conference calls, service summits, expert meetings and workshops.
- Providing primary service and support to the defined territory.
- Providing back-up service support outside of assigned territory as needed.
- Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
- Actively cooperating, collaborating and communicating with Application Support Specialists and the Commercial team to support business growth.
- Co-operating within the field service team on continuous product and process improvements to provide a legendary service experience to our customers.
- Reports Monthly Highlights to Service Management.
- Represents the company in a professional manner at all times to develop and preserve a positive customer relationship and achieve customer satisfaction and loyalty.

- Degree, Diploma Engineer, or qualification in Electronic Engineering, Bio-medical Engineering, or related sciences.
- Experience servicing diagnostics instruments
- Molecular background ideal but not essential.

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Job Ref: 64491

Albert Baines

Engineering Recruiter 01494 818 008

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