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Covering the following locations: St Albans Herts, Conventry, Hemel, Leicester, Luton, Milton Keynes, Northampton, Oxford, Peterborough, Stevenage

Are you a technical and process driven professional? Are you passionate about Customer Service and Healthcare? Do you naturally put the customer at the heart of what you do and at the same time capable of standing your ground to keep processes harmonized and standardized? Are you a person who feels comfortable multi-tasking and has a positive attitude? If yes, then please get in touch! Zenopa are recruiting on behalf of one of our Healthcare clients based in Milton Keynes for a Technical Customer Service Specialist.

Your role as Technical Customer Service Specialist
As Technical Customer Service specialist you will manage, and control processes related to after sales support of consumer and/or professional healthcare products. Your goal is to achieve customer (end user) satisfaction through effective technical support of our customers and Business Partners. Always within compliance with the applicable legal requirements and company policies.

Key responsibilities:
Ensure that all returned products are dealt with effectively in accordance with the applicable documented service manuals and standard operation procedures.
Order stock and check inventory of spare parts for inhouse or third-party repair centre.
Provide analysis of returned goods to ensure that the after-sales service is continuously improved.
Support Customer Service Department with regards to technical questions and provide general technical support for customers (internal and external) and report Quality issues and Customer complaints to Quality Assurance department.
Manage PA350/PA360 calibration system and ensure that all administration relating the Calibration is handled effectively.
Ensure the availability and delivery of consumer product and support software technical training to Business Partners, Distributors, and employees.
Organize and provide product technical training to Business Partners, pharmacies, and end users.
Prepare reference documents, technical presentations, FAQ lists, Direct to Consumer templates and troubleshooting guides.
Prepare warranty claim reports.

Desired Skills and Experience

Intermediate vocational educational
A minimum of 4 years relevant experience in a (technical) service environment, preferably in Healthcare with high focus on Customer Satisfaction.
Native English speaker preferred. Full proficiency in both written and verbal English is an absolute must. Additional languages are welcome.
Strong communication skills and professional approach to customers
Enthusiastic individual eager to learn new things
Strong presentation skills or experience training others
Basic knowledge of the Directive EEC 93/42, IVD EEC 98/ and related international standards
Basic knowledge of Quality Management systems ISO 9001 and ISO 13485
Ability and willingness to travel internationally
Excellent technical understanding with relevant practical experience and an ability to quickly grasp technical concepts is a must.
Knowledge and experience related to electronic medical devices is a clear advantage.
Excellent communication skills and the ability to transform technical information into accessible product documentation and product training for a variety of audiences.
Good knowledge of Microsoft Office 365
Experience working with an ERP system preferably JDE

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* Salary Guide
£Speak with Tom
Milton Keynes
Job Ref: 66121

Tom Summerbell

Senior Account Manager

tom@zenopa.com 01494 818 037

Alex Martin

Recruitment Manager

alex@zenopa.com 01494 818 028

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.