The role is covered in the following locations: Cambridge, Chelmsford, Colchester, Stevenage

Company Information

Exciting entry level opportunity as a Technical Support Specialist for an innovative and well-established manufacturer of laboratory instruments and glassware!

Role Overview

This Technical Support opportunity includes working within the Support Team offering pre and post sales technical support for the full range of products.

Location: Office-based in Essex
Products: Chemistry portfolio

Key Duties and Responsibilities

•  Providing technical support via telephone, email and online chat to end-users, distributors and colleagues
•  Pre-sales product selection/specifications and post sales enquires
•  Assisting with product installation/start-up/set-up issues
•  Diagnosing faults and offering application support
•  Communication with suppliers regarding any technical difficulties with supplied equipment
•  Support Marketing with technical advice, copy writing, blogs and instructions
•  Liaising with end-users, distributors and our sales teams to understand custom requirements
•  Co-ordinating the manufacture or supply of the quoted items with purchasing and production
•  Testing prototypes and producing reports to share with the team

Person Specification

•  Minimum of a BSc in a Life Science subject
•  Excellent communication skills
•  Hands-on laboratory skills (desirable)

17 Jul 2023

Olivia Doughty

Scientific Recruiter 01494 818 013

Libby Messitt

Scientific Recruiter 01494 818 018

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