Previous job - Medical Devices Systems Support Engineer - Medical Informatics - Bedfordshire & surrounding areas Jobs

Covering the following locations: Cambridge, Leicester, Oxford, Reading

A well regarded manufacturer of imaging and informatics systems are seeking another Systems Support Engineer to join their growing team.

Job Title Systems Support Engineer
Reports to Systems Technical Manager
Location Central England (Ideally between M4 and M62 corridors with good access to Motorway networks)
Overall Purpose To provide support for the Medical Informatics portfolio of products, in a combination of remote and on-site support

Key responsibilities
" Provide first point of contact, ownership and escalation as required to customer incoming incidents including both software and hardware
" Provide on-site support for service incidents as resourced by the Technical Manager
" Prioritise workload to meet the customers SLAs and business demands
" Escalate technical issues to support
" Perform customer upgrades including hardware
" Providing support for new deployments working with the Professional Services team.
" Perform Monitoring and maintenance of existing systems - Performing regular checks of system health and following up any issues.
" Provide support for deployment projects - provide support for new and existing projects being undertaken.
" Own and resolve incidents involving 3rd party products including gaining knowledge of these products, logging incidents with 3rd party service desks and managing the resolution of these incidents
" Own and resolve hardware failures - Diagnosing and resolving hardware failures with support of 3rd party hardware suppliers
" Provide technical input into PAI investigations as required including documenting incidents
" Liaising with the customer support team on incoming calls and updates
" Provide technical input into customer quotations as required


Key competencies
" Excellent customer management skills
" Good working knowledge of the product range
" Good general computer skills
" Ability to implement new practices and procedures
" Good knowledge and experience of IT systems - in particular Microsoft Windows experience (both server and workstation operating systems)
" Good knowledge of PACS


Additional Useful Skills and Experience
" Experience of all Windows platforms
" Experience of working with Microsoft Windows Server Versions
" Experience of VMware
" Experience of PC hardware
" Networking with Microsoft Windows
" Experience of Storage systems and installing server hardware. Dell experience ideally
" Active directory and domain integration experience
" Engineering background would be an advantage
" Medical imaging background would be an advantage


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* Salary Guide
£20,000-£25,000
Bedfordshire & surrounding areas
Job Ref: 65097

Albert Baines

Engineering Recruiter

Albert@zenopa.com +44 1494 818 008

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