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Service Operations Manager
Field based role (UK wide travel for internal and customer meetings)

A world leader in water is looking for a Service Operations Manager to join their team, Reporting to the Chief Services Officer, you will be responsible for delivering service excellence ensuring that they meet their clients expectations today and into the future. This role will have 7 direct reports and indirect reports of 60.

The Service Operations Manager will drive the continuous development of their on-site service execution ensuring that the introduction of innovative cutting edge technology improves efficiency, provides a competitive advantage and maintains their leading position in water treatment service.

You will be responsible for ensuring that service operations activities meet and integrate with the organisations requirements for Health & Safety, Quality Management, Legal and Environmental Compliance and Company Policy.

To succeed in this role, you will need to be a forward thinking strategic influencer who can engage both internal & external stakeholders and be an inspiration to your team.

Key responsibilities will include;
Maintaining appropriate systems for measuring financial performance, operational management and continuous development.
Monitoring, measuring and reporting on operational issues, opportunities, development plans and achievements within agreed formats and timescales.
Leading, coaching and developing direct reporting staff, and supervising the development of all other staff in the reporting line, in addition to managing all personnel and disciplinary issues.
Maintaining correct staffing levels and competence ensuring appraisals and are completed.
Liaising with internal and external stakeholders so as to understand the needs for operational development to meet and client expectation.
Continually improving in field service delivery utilising all available data and through the implementation of technology to improve efficiency and maintain a competitive advantage.

Requirements:
Educated to degree level in a relevant engineering discipline or equivalent.
Service delivery management experience with strong financial management and commercial acumen.
Strong people management experience with proven leadership skills to engage and motivate a team.
An ability to gain credibility at senior level by driving organisational change and the development and maintenance of customer relationships at a strategic level.
Sound judgement to make decisions balancing short and long term needs.
The ideal person will have knowledge and experience of the company products, applications markets.

Package
Salary up to £85,000 per annum (dependant on experience)
Company car
25 days holiday plus 8 public holidays
Life Assurance
Pension Scheme
Further benefits

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* Salary Guide
£80,000-£85,000
UK Wide
Job Ref: 65574

Philip Chafer

Engineering Recruiter

PhilipC@zenopa.com +44 1494 818 043

Albert Baines

Engineering Recruiter

Albert@zenopa.com +44 1494 818 008

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