Great opportunity for an experienced service manager in the medical devices or diagnostics field to join a leading healthcare company

Office based in Wokingham

Purpose of Job:
To ensure that all customer support functions are carried out in a way which supports the strategic objectives of the Company and ensures continuing improvement in customer satisfaction.

Competences Required: Good organizational skills, strong management and motivation skills. Ability to communicate well at all levels in the organization. Excellent technical and engineering understanding of products. Strong problem-solving skills.

1. Staff Training
Ensure that all Support Dept staff are trained to the highest possible standard so that problem identified and resolved on first visit.

2. Management of support personnel
Ensure effective and efficient deployment of resources to minimise response time to customers.

3. To maintain the Service database system
Ensure that the database integrity and information is optimised and kept up to date by Support Dept staff .

4. Workshop
Ensure that the workshop is maintained in a tidy and organised manner by Support staff.

5. To manage spares stock levels
Liaise with F&A to ensure optimum levels of spares are maintained.

6. Maintaining staff competence
Ensure that Support Group staff are updated on all relevant product and technical developments

7. To complete any projects as defined by the Managing Director
From time to time specific projects may be required to be undertaken. These must be completed within target time scales.

8. Monthly Reports
To be delivered to Managing Director by 6th of each month at the latest.

9. MES and HQ reporting
To deliver all necessary reports to MES partners and HQ by agreed dates

10. Company Image
Ensure that all communications with the customer base improve and reinforce the company quality image at all times.

11. ISO
Ensure that all staff maintain correct ISO records at all times.

12. Customer Training
Ensure that all customer training courses are recorded and documented properly.

13. Demonstration Systems
Ensure that demo systems are checked on return to the office and all problems rectified.

Reporting Relationships:

Responsible for: Principal Engineer, Service Engineers, Integration Engineer, Scientific Support Specialist
Reports to: Managing Director

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