Previous job - Medical Devices Service Manager - Humidifers & Medical Devices Jobs
Team Lead

Covering the following locations: Slough

Service Manager

UK and Ireland Service Manager - Humidifers & Medical Devices- This is a 'hands on' role, involving servicing, repair and maintenance on customer visits, alongside managing a small Service team.

We have a new Service Manager vacancy with a successful and growing medical devices business based in Berkshire, specialising in Respiratory care. Patient outcomes are at the heart of everything they do, and their Service team plays a significant role in providing support to users and technicians who are working in both Primary and Secondary Care.

Responsibilities and Duties
·Manage the Service Department personnel and ensure all their duties are carried out accurately and competently
·To run all aspects of the Service Department at minimum cost, repairing products returned as required, and to charge as applicable in accordance with agreed charges
·To assess and manage the training needs of Service Department personnel
·Deal effectively with all customer enquiries and issues in a prompt, honest, and sensitive manner
·Ensure all contract maintenance is satisfactorily completed in a timely manner
·Ensure all reported product issues are properly and correctly raised on the Company's Product Surveillance Database
·To determine the calibration requirements of the Company's test and measurement instrumentation, and ensure such instrumentation is properly maintained, calibrated and serviceable
·Responsible for product quality and implement/monitor systems to ensure that problems are minimized and assist the Company in providing high quality products
·Monitor issues with products and liaise with NZ product teams as necessary to improve and optimise product performance
·Liaise with the Sales Managers regarding ways which the Service Department can deliver improvements to the service offered to Territory Managers
·Ensure appropriate technical training courses are arranged and delivered in order to assist hospital technical staff in maintaining the Company's products
·To build positive relationships with customers and be committed to the Company's Service Excellence initiative

Minimum Requirements
·Relevant qualification or equivalent transferable experience
·Proven experience in medical device maintenance role
·Sound knowledge of relevant technical standards and regulations

·Good knowledge of NHS environment
·Experience in respiratory medical devices

·Strong basic salary
·Company Car
·Discounted Healthcare
·Group Bonus Scheme

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* Salary Guide
Job Ref: 67354

Albert Baines

Engineering Recruiter 01494 818 008

Imogen Reader

Engineering Recruiter 01494 818 006

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installation    maintenance    repairs    healthcare    medical devices    nhs    healthcare    biomedical    engineering    management    supervise    team lead    medical devices    nhs    healthcare    biomedical    team lead