Long standing relationships
Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.
Service Field Support Engineer
X-Ray servicing and global travel for market leader.
Essential Duties and Responsibilities include the following:
Responsible for meeting project demands and driving customer satisfaction
Set-up, installation, repair and maintenance of equipment in the field; provides customer training and project support as required.
Documents all activities and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time.
Reviews all logs for open issues and prepares formal reports to internal project personnel and customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
Participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on Eagle PI X-Ray products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSE's and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime and work hours other than Monday-Friday may be required and individual will need to be prepared to undertake international travel as/when required.
Comply with and ensure department compliance with Company health, safety and environmental policies.
Other duties as required.
Primary People Contact:
Possess excellent organizational, communication, interpersonal skills with the ability to multi-task several projects at once.
Excellent customer service skills and the ability to handle stressful situations.
Self-motivated, reliable, and accountable individual
Possess outstanding telephone skills
Ability to lift item up to 50 lbs. Unassisted
Knowledge, Skills, Attitude:
Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork.
Must be responsive to all customer issues at all times.
Must have own credit card and be willing & able to travel at short notice.
Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Education and Training:
Education/Training: Associates Degree or equivalent technical training. Electrical/Electronic Engineering qualification. Computer literacy required.
Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
- Company bonus
- 25 days holiday
- Company pension scheme -
- Money Purchase
- Join from 1st day
- Company & employee contribute to the scheme on a % based on basic salary and age
- Life Insurance - 4 times your salary
- Active sports and social club
- Probationary period for 6 months after this time you will be eligible for the Private Health care (Bupa)
- Childcare voucher scheme after probation period.
BTEC / NVQ level 4 / HNC or equivalent in a relevant engineering discipline (e.g. Automotive, Electronic & Electrical, Mechanical, Aeronautical).
Ability to work in a team.
Two years or more experience of working in a customer facing role as a field service / customer support engineer preferably in the Fast Moving Consumer Goods (FMCG) industry.
Experience of working in an organisation with an international customer base and dealing with individuals where English is not their first language.
Able to work independently or as a member of a team.
IT literate with experience of IT systems.
" Enthusiastic, with a 'can do' outlook.
" A passion for understanding and delivering superior customer support.
" Strong communication skills and ability to interact with peers, managers employees and customers.
Demonstrate a high degree of integrity and commitment.
Ability to work to tight deadlines and under pressure.
Not afraid to speak out when necessary.
Willing to travel extensively worldwide, sometimes for extended periods.
2 stage interview both F2F
Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.
We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.
Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.
We will always provide you with honest, professional advice and fully understand your career needs.
Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.
For a salary applicable to you, please liaise directly with your respective Zenopa consultant.
So that when internet jobs searches are undertaken, Zenopa generates a min and max salary range. This range is just an industry based estimate, it does not represent the clients internal salary bands.