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Covering the following locations: Reading

Would you like to be the first engineer in an expanding company in a role that has fantastic long term prospects and variety? Whilst the division builds up and service contracts come in house from the current external supplier you will take part in varied activities of offering technical support and repair, speaking and visiting customers to advise that they can now get their repairs done by the manufacturer and setting up some internal processes for the back to base repairs. In the longer term you will spend more and more time customer facing and if the workload is there another hire will be a potential, this role is what you make of it!

Job Purpose:
This Service Engineer will assume responsibility and play a key role in providing high quality technical expertise in house and in the field. This role will include the provision of all aspects of service/technical support to our customers and distributor channels and also involves assisting at demonstrations, installations and training for some product lines. This role would suit someone with ambition and ideas to grow the service side of our business.

Key Responsibilities
" To effectively deliver complete technical service and support for all equipment.
" Ability to recognise and escalate potential issues.
" Address customer questions and repair/service requests by phone and/or email.
" Attend to any calibrations or repairs received in house.
" Accurately complete associated administration and detailed service records for each assignment.
" Coordinate necessary paperwork and receipt of customer equipment for repair/calibration.
" Initiate necessary system work within SAP/ERP system including Service Calls and Customer Quotes.
" Invoice completed services.
" Travel to customer accounts to conduct repairs and preventative maintenance/calibration services.
" Operate equipment in a laboratory environment for demonstration purposes and to analyse malfunctions.
" Troubleshoot and repair all capital equipment in the field.
" Arrange all necessary travel and appointment logistics.
" Maintain accurate stock records for all inventory held in house and in field and manage inventory levels to deliver a high first time fix rate.
" Properly communicate to management any questions or concerns recognised in the repair process.
" Develop and promote the company service product offering in all our markets while advising management regarding customer satisfaction, product performance and suggestions for product improvements.
" Engage, consult and share knowledge with direct and indirect team members to find resolutions and contribute towards continuous improvement in system operation and maintenance.
" Represent the Company in a professional and service oriented manner.
" Understand and maximise individual contribution to revenue and profitability.
" Actively grow the service offering and business.

" Electro-mechanical engineering background supported by a technical qualification (e.g. ONC/HNC)
" Minimum two years field service role and familiarity with all aspects of customer service including commissioning, repairs and service.
" Ability to work as part of a highly motivated and driven team.
" Excellent communication skills and able to work in a rapid response environment.
" Comprehensive IT skills.
" Attention to detail - quality process driven.
" Self-motivated with a high level of initiative and good methodical approach to problem solving.
" Excellent organisational skills and priority focused whilst adapting to workload.
" Previous experience within the laboratory environment.
" Full UK driving licence.

£30k - £35k
Car allowance
25 days holiday
Private health care

For more details please contact us!

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* Salary Guide
Newbury (With UK wide travel)
Job Ref: 63499

Philip Chafer

Engineering Recruiter +44 1494 818 043

Albert Baines

Engineering Recruiter +44 1494 818 008

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