Service Centre Supervisor

We have an exciting opportunity to join a leading veterinary imaging company as a Service Centre Supervisor for the IT and Engineering Department at their head office based in Scotland.

They are a proactively focussed and exciting team with a high work ethic who keep a relaxed working environment and focus on internal culture and rewarding and developing their employees.

We are looking for an experienced IT Engineer ideally who has worked with medical equipment who is looking for the next step in their career or a supervisor / team leader working with engineers within any industry.

There is a competitive package in place which includes, bonus, life assurance, private healthcare, flexitime & pension.

Your Responsibilities:
· Build relationships with clients and help them by being a provider of solutions to their issues.
· Build relationships with internal teams and ensure seamless link between departments.
· Full ownership / management of service KPIs / SLAs.
· Responsible for Radiation Safety within the office working as part of the radiation safety team.
· Customer complaints / escalations as required.
· Full management of Service centre & IT Teams. Ensure workload is effectively managed across the teams.
· Working with suppliers and internal teams to ensure service call completion within turnaround times.
· Ensure efficiency of the engineering teams.
· Monthly reporting to Service Manager.
· Management of all service parts stock, minimizing without affecting operational efficiencies.
· Creating and implementing systems and procedures
· Ensuring site polices are being maintained
· Training and development of Service centre teams through regular 1-2-1s and personal development processes.
· Monitoring & setting of Service KPIs to ensure department efficiencies

What we are looking for:
· Supervisor / team leader experience with engineers within any industry.
· Good problem solver
· Enthusiasm to learn new skills
· Team player
· Previous customer facing experience
· Educated to degree level in a technical discipline or relevant industry experience.
· Knowledge of SAP or other CRM systems would be beneficial but not essential
· Ability to meet strict deadlines set by customers.
· Good written and verbal communication skill
· Calm under pressure
· Willingness to travel

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