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Microscopy, Confocal Microscopy

Covering the following locations: Kingston-upon-Thames

Product Support Specialist, supporting microscopy instrumentation.
An excellent opportunity for a scientist with a practical life science microscopy (widefield systems) experience who is looking to move into technical role!
The company are a global manufacturer, with a great quality product line - they provide comprehensive training and career development opportunities.

PRODUCTS: Life Science Imaging and Microscopy instrumentation
Home/ Office based.

-Deliver excellent customer enquiry handling, through proactive communication, thorough understanding, basic diagnosis, and provision of accurate information
- Ensure that all customer issues are resolved promptly through high quality technical knowledge and that the progress and action plan for all customer cases are communicated effectively to relevant staff
-Operate business processes including, but not limited to; SAP, CRM, databases, technical service documentation and reporting
- Maintain a strong understanding of all hardware, software, and associated 3rd party product ranges in order to be able to effectively diagnose issues and provide first line support to customers and colleagues
- Act as the central point of contact for product information
- Create, maintain and own centralised knowledge database for all products
- Manage and update product related content for tender response purposes
- Provide feedback and input to Product & Support Manager regarding product as and when required
- Provide customers with first line communications, and support for all product enquiries
- Provide full hardware and software support to customers, in accordance with service protocols and schedules, resolving and escalating issues quickly and efficiently where required
- Keep customers fully informed with the status of cases, including resolution plans and estimated times, as and when required
- Ensure the customer receives an exceptional experience
- Ensure timely, high quality responses are carried out in order to uphold the brand integrity and initiate peer recommendation to support future sales

- University Degree in Biosciences or Biophysics related subject
- Experience in microscopy (widefield systems)
- Relevant experience in customer service and office environments
- Experience in providing technical support
- Working knowledge of business process tools and Microsoft packages
- Experience of participating and contributing to project work

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* Salary Guide
Contact Libby
Job Ref: 66138

Libby Messitt

Scientific Recruiter 01494 818 018

Maia D'Souza

Scientific Recruiter 01494 818021

Why Zenopa?


applications support    product specialist    training    troubleshooting    microscopy    confocal microscopy    interferometric microscopy    sted microscopy    research    anaylsis    life sciences