Science Product Specialist - Haematology Jobs
Blood Disease, Hematology, Treatment, Prognosis, Diagnoses

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Covering the following locations: Bristol, Oxford, Reading, Swindon

We have a new opportunity as a product specialist covering the M4 corridor. This is a great opportunity for someone with technical experience looking to move into a product Specialist role or a biomedical scientist with experience in haematology looking to step into a customer facing role!

The Product Specialist provides technical knowledge, advice and support to sales representatives, distributors or resellers and customers during the sales process. They resolve requests regarding product or service technical issues and strives to maximise the benefits derived from the organisation's products and or services.

In addition you would provide input to tender submissions (by providing technical knowledge and answering tender questions, respecting deadlines) and you are responsible for the maintenance of key accounts. This involves regular on-site sales visits to ensure customer satisfaction.

This position reports into the Product Marketing and Customer Support Manager.

o Develop, implement and provide training to internal & external customers.
o Assist the Sales team with pre- and post-sales technical activities such as on-site product presentations and demonstrations, and participate at exhibitions as requested.
o Understand the unique medical technology, application and maintenance of products.
o Provide technical and scientific support for the installation, implementation and maintenance of the clinical system range at customer sites and assist in the evaluation and validation of assays.
o Handle complaints, analyse and take the required action including resolving technical product service issues.
o Provide remote (eg. phone, online) support to both internal & external customers.
o Work with customers to identify their technical specifications and determine what documentation is required to incorporate the products into customer applications.
o Develop application notes that clearly describe how the products should be used in the customers' target application.
o Manage the administrative part of marketing group activities in compliance with standard deadlines.
o Provide support with the technical specifications of the tenders.
o Provide technical/scientific support during product evaluations & automation projects.

Person Specification:
o Bachelor degree in life science or chemistry.
o 2+ years of relevant work experience in handling technical issues and complaints.
o Tender writing experience, a haematology background or clinical diagnostics experience are a plus.
o Excellent communication and interpersonal skills - able to communicate on all levels of the organization as well as with external partners and customers.
o Emphatic personality: able to understand the needs of other parties and open to different approaches.
o Experienced user of MS Office, Apple tools.
o SAP knowledge is a plus.
o Able to work autonomously while keeping a strong team focus.
o Excellent English

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* Salary Guide
Call Dennis
M4 Corridor
Job Ref: 65139

Dennis Burgess

Recruitment Consultant +44 1494 818 056

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