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Technology, Computers, Software

Covering the following locations: Cambridge, Oxford

Product Specialist

Exciting Opportunity to become a Product Specialist within Digital Pathology for a leading company based in Milton Keynes!

This is a field based role working closely with 3DHISTECH hardware and software solutions and supporting the product in both clinical and laboratory environments.

JOB RESPONSIBILTIES:
CUSTOMER
-Become a customer expert for 3DHISTECH solutions
-Administer & deliver 3DHISTECH customer training courses
-Provide ongoing training, care and support for the 3DHISTECH customer base when required (remote & field)
-Update training course material to reflect new practice
-Efficient management of customer complaints, including other stakeholders as required

PRODUCT
-Become the product expert for 3DHISTECH hardware and software solutions
-Maintain competency to support product in both clinical and laboratory environments
-Create and update documentation relating to product, training, installation, SOPs & regulatory issues
-Ensure adherence to that documentation

SALES SUPPORT
-Ensure sales activities are fully supported trained, and adhere to departmental & company processes
-Seek continual improvement within the department
-Field based support of sales activities - to include demos and trials, product presentations, lunchtime/evening meetings as & when required

CONGRESSES/CONFERENCES
-Organise conferences, user group meetings and educational seminars
-Maintain control of the finances associated with these events, with Business Development Manager support where required
-Determine success criteria
-Monitor and audit, reporting when required

REGULATORY AFFAIRS
-Deal with regulatory issues as priority within strict timeframes; communicate & record data as detailed in process & conduct full investigations if required

GENERAL
-Good and effective communication with customers, peers and management
-To look after and maintain any company property supplied
-Maintain expenses within guidelines
-Maintain high level of customer account management and organisational skills
-To assist in any other tasks that require your expertise as needed
-Promote the company as a leader in the diagnostic market

WHAT WE ARE LOOKING FOR:
ESSENTIAL REQUIREMENTS
-Full Driving Licence
-BSc (Hons) degree in Biomedical Sciences or similar
-Experience of on-site and remote IT support
-Basic knowledge of Histopathology
-Minimum 12 months work experience in a Cellular Pathology laboratory or in the digital pathology commercial sector

DESIRABLE REQUIREMENTS
-Working knowledge of 3DHISTECH solutions



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* Salary Guide
Contact Libby
UK
Job Ref: 67468

Libby Messitt

Scientific Recruiter

lib@zenopa.com 01494 818 018

Why Zenopa?


Tags

brand    product    service    effectual sales    strategies    devlopment    launches    market pressence    scientific    healthcare    biology    microanatomy    tissue study    microscopy    cell structure    research analysis    development    laboratory    healthcare    treatment    technology    computers    software