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Sales Cycle, Scientific Services,

Covering the following locations: Liverpool, Manchester

Would you like to join a company that puts customer satisfaction above everything else? With the wide variety of the products they support no two days will be the same!

Job Title: Service Engineer - Pipette
Location: Field Based in the North West
Reports To: Service Manager

Key Responsibilities:
· Pipette service and calibration. Primarily the service and calibration of pipettes and on site at customers laboratories and at KPS lab when required.
· Raise Service calls and checking the pipettes with serial numbers, level or calibration required etc
· Add specifications for new models (training will be provided).
· Calibration of pipettes using analytical balances to weigh water and convert to volume (linked to computer). Precision required for very small volumes of 0.1ul. Max volume is 100ml.
· Calibration of balances weekly.
· Follow operations procedures in accordance with the UKAS accreditation of the KPS Lab.
· Label calibrated pipettes.
· Build and maintain excellent working relationships with key account contacts.
· Continually review work practices and make recommendations to the Pipette Service Manager to increase the efficiency of current operations and customer satisfaction.
· Exceed customer expectations through excellent CRM.
· Travel to customer sites is a requirement and a company car will be provided. Hotel accommodation provided when necessary.

· Experience calibrating pipettes
· Technically minded individual
· Elementary to intermediate PC and software skills.
· Solid education in English and Mathematics
· Data accuracy is essential at times.
· Dexterity, some pipette parts can be very small, precision is paramount in calibration of pipettes i.e. repeat dispensing of small volumes.
· Confident telephone manner, excellent time management and organisational skills needed.
· Ability to work unsupervised and/or alone or as a part of a team as required.
· Good timekeeping skills are crucial as client demands may stipulate 9am starts on site.
· Maintain and promote a professional attitude at all times.

Competitive basic salary
Company Car
Private health and pension scheme (after successful completion of probation period), laptop and mobile phone.

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* Salary Guide
Manchester & surrounding areas
Job Ref: 64888

Philip Chafer

Engineering Recruiter +44 1494 818 043

Albert Baines

Engineering Recruiter +44 1494 818 008

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.