Role filled in May 2019 - Science Operations Engineer - Water Treatment Chemicals Jobs

Covering the following locations: Durham, Darlington, Newcastle-upon-Tyne, Sunderland, Cleveland

Operations Engineer

Veolia Water Technologies provide complete solutions for water treatment. Innovating in key areas such as sustainable development, resource and by-product recovery, our differentiating water treatment processes enable us to offer solutions suited to every application. We are experts in water.

The water treatment chemicals services platform from Veolia Water Technologies provides speciality and general water treatment chemical conditioning services and equipment primarily for industrial clients. The Water Treatment Chemical team has a great reputation in the Veolia business with excellent growth prospects so this is an amazing opportunity to join this team to grow the business further and make a real difference.

Where will I be working?
This is a field based role, however you will be required to travel to client sites across the UK, depending on your work schedule. Ideally this person will be based in North East of the UK.

What will I be doing?
As an Operations Engineer you will be required to give our customers the best in class quality service. You will provide on-site corrective/preventative maintenance and offer after-sales technical and commercial support to existing water treatment chemical customers.

Key Responsibilities will include;
To develop and maintain good working relationships with customers.
Provide service, chemical treatment analysis, monitoring and account management to existing customers/contracts.
Provide Legionella control and ensure customer compliance with ACOP L8.
Provide customer recommendations for best working practises.
Gather information in preparation for client review meetings.
Review site water services risk assessment.
Gather site information and compile site log books for customers, maintain and audit
Initiate water treatment program on new accounts and commission new dosing/control installations.
Provide site operator training on the use of Hydrex products and Legionella awareness training.
Completion of risk assessments work reports, and all other documentation.
Look for opportunities and where appropriate to sell parts, consumables, plant upgrades and refurbishment work, working with the appropriate sales team.
Feedback to customers on future product development, features and functions and show how they will add value to their business.
Provide updates to line manager on any issues that may result in financial, reputational or operational impact on the Company, seek guidance and support as required to ensure the service provided to our customers is a priority.

Job Package

What’s in it for me?
A training and development plan will be designed for you as we want you to grow and develop within Veolia; this may include external training as required for the role.
Competitive salary
Company vehicle
Fuel Card
25 days holiday plus 8 public holidays
Life Assurance
Pension Scheme
Social events e.g. quiz nights, summer BBQ, Christmas Party
And also.....Private Medical Insurance, Group Income Protection, Dental Insurance, Childcare Vouchers, Cycle to work scheme, Gym Membership, Travel Insurance, Health Screening, Health Cash Plan, Shopping discounts and much more.
(*Benefits are based on probation and length of service)

Person Profile

Must haves....

A HNC or degree in Mechanical, Electrical or Chemical Engineering or Chemistry qualification or similar or qualified by experience.
GCSE or equivalent – English and Maths.
A full UK driving license is required.
Excellent time management skills.
Knowledge and experience of chemical water treatment would be an advantage e.g. cooling tower management, boiler optimisation.
Experience of having worked as an Operations/Service Engineer or in a Technical Support role or laboratory experience would be an advantage.

Passionate about providing a first class service to our customers.
Able to handle challenging conversations with customers and find a resolution.
Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
Demonstrable experience of having built strong working relationships both internally and externally.
A good level of IT competency
Good organisational skills with an eye for detail.
Able to prioritise workload and manage multiple tasks.
Are you self-motivated and able to work on your own initiative?
Are you a team player?
Are you calm under pressure and able to manage customer and colleague expectations?

Interview Process

2 Stage

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Veolia Water Solutions & Technologies
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Speak to Phil
North East
Job Ref: 64139

Albert Baines

Engineering Recruiter 01494 818 008

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