Clinicians and patients support NHS Near Me video consultations in Scotland

Consumer

Eighty-seven per cent of patients and ninety-four per cent of clinicians have indicated that video consultations should be an option, according to an engagement exercise conducted for NHS Near Me in Scotland, which was made available to every community pharmacist in Scotland during June 2020.

Eighty-eight per cent of healthcare professional respondents also identified support and advice as necessary for video consultations. At the same time, seventy-three per cent said it was sufficient to address a continuing condition or active management. Also, sixty-six per cent acknowledged that the study of long-term condition treatment is another relevant factor.

“Clinicians and patients support NHS Near Me video consultations according to a survey.“

Forty-three per cent of healthcare professional respondents were comfortable with video consultations being used for a follow-up after an operation, procedure or hands-on care. In comparison, thirty-three per cent of them were pleased with video consultations being used for critical presentations for thirty-one per cent for assessment before an operation, procedure or hands-on care.

A decreased risk of infection was the critical advantage of video consultations by both doctors and patients.

Some patients highlighted possible obstacles, including a lack of private space to take a video call and weak internet access. In addition, clinicians addressed potential obstacles, including the possibility of a poor picture or sound quality, as well as questions about missing something on a video.

The information was obtained via a patient engagement exercise that lasted from 24 June to 31 July 2020.

Chair of the Royal Pharmaceutical Society’s Scottish board, Jonathan Burton, stated: “Community pharmacists in Scotland have been very well supported to introduce video consulting into our daily practice. It has a number of different applications and lends itself well to consultations for acute conditions i.e., Pharmacy First services and public health services such as smoking cessation. I am using Near Me alongside telephone consultations, email and face to face consultations with PPE to ensure patients continue to receive really good quality communication and care from the pharmacy and I’m sure pharmacists across Scotland are doing the same.”

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