Role filled in October 2021 - Science Laboratory Support Coordinator - Technical Services Jobs
Clinical Diagnostics, IVD, Hospitals

Covering the following locations: Edinburgh, Falkirk, Glasgow, Motherwell

Laboratory Support Coordinator

An Exciting Opportunity for either a State Registered Biomedical Scientist (band 6 or above) or a Field Service Engineer, with a strong track record in servicing high-value capital equipment (and qualified to an HNC/HND level or above in electronics), to join Roche Diagnostics!

Product Support - Laboratory Support Coordinator - supporting NHS Lothian Health Board (Field Service Engineering or BMS background)

For the position, you will be based in the Lothian / Central belt area. The role will cover 3 customer sites including the following Hospitals: Edinburgh Royal Infirmary, Western General Hospital and St Johns Hospital; rising to 5 over the next 2 years with plans to expand the team further.

A superb opportunity for successful candidates to provide high-quality support to the key Roche hospital pathology services in the above-mentioned region. Being field based you will provide frontline support across a variety of analytical systems involving technical engineering, applications support, IT support and training.

Scope of the role:
· Provision of technical support including preventative maintenance, hardware & software troubleshooting.
· You will take ownership of on-going issues and act as an escalation point for any technical interventions.
· Coordinating operational excellence on key topics such as system operation, configuration, reagent consumption, assay performance and on-going workflow and optimisation studies.
· You will become the solution expert in the laboratory, understanding all aspects of the solution and providing regular advice on best working practices within the network.
· You will be able to quickly adapt to difficult, changing circumstances and help coordinate decisive actions.
· You will organise and deliver training programmes to enhance the laboratory employees' understanding and use of our Roche solutions.
· The opportunity also exists to provide 1st level support on 3rd party systems across blood sciences.
· You would be required to generate activity reports and participate in Technical/Operational Review and Quality meetings, liaise with Roche Sales/Account teams and with all customer key stakeholders to provide an outstanding level of service delivery from Roche Diagnostics Limited.

In addition, most of the following skills/experience will be essential:
· Experience in workflow automation
· User Training delivery
· Presentation skills
· Good IT knowledge
· Involvement within an implementation project
· A promoter of teamwork, keeping oneself and others on target, able to lead the customer experience on-site
· Strong organizational and prioritization skills, with a logical and process-driven mindset, and ability to manage personal time
· Quick learner with an innovative and continual improvement mindset
· Experience of "on-site" customer-facing engineering support
· Proven track record of troubleshooting experience
· Good working knowledge of electronics, electro-mechanical systems and information technology
· Knowledge of Customer Relationship Management (CRM) and web delivery tools (desired)
· A valid driver's license and indefinite rights of working in the UK are required

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Speak to Nick
Job Ref: 67201

Nick Walker

Scientific Recruiter 01494 818 059

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applications support    product specialist    training    troubleshooting    clinical diagnostics    ivd    hospitals