The role is covered in the following locations: Birmingham, Bath, Brighton, Bristol, Belfast, Cambridge, Cardiff, Derby, Edinburgh, Glasgow, Guildford, Liverpool, Leicester, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Oxford, Portsmouth, Reading, Sheffield, Swindon, Southampton, Tonbridge, London, York

Company Information

A career at Merck is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Role Overview

TERRITORY: Key accounts across Cambridge and Norfolk.
PRODUCTS: Full range of Analytical/Chromatography, Life Science, Chemistry and Materials Science
CLIENTS: Accounts include Babraham, Sanger, MRC/LMB, UEA, NBI

Key Duties and Responsibilities

The Key Account Manager / Client Success Manager (CSM) serves as the primary point of contact for generating sales of products and services by focusing on selling to end users (i.e. Scientists including core facilities). This includes managing stakeholders to identify high priority or high value opportunities and delivering to those opportunities. The position will leverage the CSMs scientific knowledge to find solutions and provide advise to customers who use our products and services. This position will coordinate all customer support functions, including field and office-based specialists to help our customers meet their objectives and maximize business opportunities.

All Client Success Managers are therefore expected to utilize the available tools and resources to track and report sales activity and share account knowledge, exceed sales targets on a quarterly and annual basis, ensuring a sustainable, profitable and plannable growth. The CSM will also utilize call planning, pipeline management, lead identification and qualification, proactive sales calling and performance monitoring to drive the sales and achieve the set sales target

The Client Success Manager is responsible for the maintenance and growth of products from our portfolio. Key customers will include Researchers, Principal Investigators and Lab Managers, principally within academia.

Person Specification

Scientific degree or PhD, or equivalent, with experience of relevant techniques.
Proven sales experience within a similar industry is beneficial, however scientists looking to transition into sales will also be considered
Strong consultative selling skills
Solid account planning and management skills
Be digitally savvy and be able to work with tools such as Sales
Able to work autonomously, collaboratively or as part of a team.
Presentation skills and excellent interpersonal skills are essential.
Good business acumen and able to produce and interpret sales data in various formats.
Flexible approach to work with a team work mentality.


Base salary up to £50,000 dependent on experience
25% bonus scheme (uncapped with high earning potential)
Company car OR Car allowance (roughly £500 per month)
Pension matched up to 12%
Private Healthcare with BUPA
26 days annual leave + bank holidays
Other benefits (Merck Select)

04 Aug 2022

Nick Walker

Scientific Recruiter

01494 818 059

Toby Chapman

Scientific Recruiter 01494 818019

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