Role Overview

We have a new, exciting opportunity for a position working as a Junior Modality Engineer. A large OEM thriving in the field of medical imaging, our client is keen to add an engineer to their team supporting with work across the West Midlands and surrounding areas.

Key Duties and Responsibilities

Repair a range of CR X-ray equipment. Work with Customer Service Engineers on repair of DR X-ray and Mammography equipment when requested. Ensure that priorities and timescales are adhered to.
Routine Maintenance - carry out maintenance in line with service contract requirements on CR X-ray equipment.
Maintain a car stock of spare parts, ensuring inventory records are fully maintained.
Carry out equipment upgrades during routine maintenance or as instructed.
Customer Service - respond to technical requests from internal and external stakeholders in a timely manner, ensuring customer service levels are met.
Work with other members of the service team to resolve customer service-related problems.
Escalate to their Team Leader or Service Delivery Manager, in a timely fashion, any serious or potentially unresolved issues which may affect patient safety and customer/supplier relationships.
Ensure all Health and Safety requirements are adhered to at all times, reporting any potential hazards to their Team Leader or Service Delivery Manager.
Ensuring at all times that confidentiality is maintained regarding products. Honouring at all times any non-disclosure agreements entered into. Ensuring that patient identifiable data is appropriately accessed and managed.
Gather information on competitor equipment and software and customer upgrade or purchasing plans, where appropriate, which could be of use to the Technical and Sales teams.

Person Specification

Previous field based engineering experience.
Educated to A-Level or BTEC level, ideally within an engineering, science or technical discipline.
Experience in maintaining and repairing CR X-ray equipment.
Adaptable, flexible and motivated to learn new tasks and processes quickly.
Strong customer service orientation and interpersonal skills (both internally and externally), giving high priority to customer satisfaction.
Good organisational skills, with the ability to effectively report and escalate any issues identified in timely manner.
Logical and thorough thought process, with the ability to think creatively to innovate and resolve problems. An eye for detail.
Excellent communication skills, with the ability to build strong working relationships with teams, colleagues and customers.
Pro-active mind set and a can-do attitude. Takes ownership and is accountable for own actions.
Ability to work under pressure.
Drive, enthusiasm and initiative.
Ability to work unsupervised.
Full UK Driving Licence.

Package

Competitve Salary
10% Performance Bonus
Company car/car allowance
25 days holiday,
Pension (6% Employer Contribution, 3% Employee Contribution)
Private Medical Cover
Life Assurance.