Previous job - Field Service Engineer - Analytical Instruments

This role involves service support of our entire portfolio of analytical instrumentation to our customers worldwide. You may be home based but you will be required to travel extensively throughout the UK and Europe as necessary and occasionally further overseas, potentially at short notice. You will be joining at an exciting time for the business as we go through expansion and add to our service team.

On-site installation, maintenance and repair of Thermal Desorption (TD) and Time-of-Flight (TOF) Mass Spectrometers
On-site installation, maintenance and repair of third-party analytical products e.g. Gas Chromatography (GC) when required
Provision of service in accordance to customer's entitlements (contract, warranty or channel partner assistance)
Documenting fully each service visit within company CRM
Managing escalated service situations through to completion
Creating strong customer links in particular key accounts
Reporting of field issues to product development and engineering teams as required
Recognition of sales opportunities following customer communication for additional instrumentation, consumables, training etc.

The ideal candidate will be self-motivated, articulate, have strong communication and people skills and be eager to learn.

A degree (or equivalent) in a Physical Science - preferably Chemistry
Proven ability in problem solving following a logical approach.
Meticulous attention to detail.
Articulate in both written and verbal communications.
Strong interpersonal skills with customers
Dextrous and confident with repair of mechanical instrumentation.
Have the ability to work independently, prioritising work and managing time efficiently.

Hands on experience of GC and GCMS equipment will be a significant advantage.
A proven track record in analytical instrument field service

Basic salary up to £35,000 dependent on experience
Company bonus
Company Car
24 days annual leave + bank holidays

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* Salary Guide
UK Wide
Job Ref: 60976

Philip Chafer

Account Manager +44 1494 818 043

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