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Covering the following locations: Dumfries, Edinburgh, Falkirk, Glasgow, Kilmarnock, Kirkcaldy, Motherwell, Paisley, Perth, Galashiels

Service Engineer - North Lanarkshire

Job purpose/ key responsibilities
· Ensure there is a seamless link between after sales support for all x-ray, ultrasound equipment and medical equipment.
· Provision of service back-up to customers including:
- Diagnosis and repair of all customer ultrasound, X-ray and medical equipment
- Repair and de-bug of PCBs to component level
- Occasional site visits to customer premises or exhibitions may be required
· Provide support to both internal and external customers as required
· Liaise with suppliers as required to ensure completion of service jobs within turnaround time
· Completion of all aspects of service calls, including all necessary paperwork and update of business processes to support:
· Ensure that service calls, where possible are kept within a 5 day turnaround time and service jobs are kept up to date
· Accurate Stock Management
· Adherence to Service processes and effective, high quality service by utilising existing KPIs and focusing on continuous improvement
· General admin duties as required

Competencies/ key characteristics
· Excellent communicator
· Ability to think practically and logically and put theory into practice
· Dynamic individual who can multi-task
· Constant improvement mind-set - aiming for “Highest & Best” rather than “that will do” attitude.
· Open and flexible approach
· Ability to work to tight deadlines
· Ability to work as part of a team

Education/ experience
· Ideally qualified to Degree/HND/HNC level in any engineering discipline
· Good understanding of IT systems
· Previous customer facing experience desirable
· Previous experience in a service environment or recent graduate
· Full product training will be provided

Package: Competitive base salary; Company Profit Scheme; Company Pension Scheme; Life Assurance Cover x 4 basic salary; Flexitime

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* Salary Guide
£20,000-£30,000
Scotland (North Lanarkshire)
Job Ref: 60368

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