Role filled in December 2016 - Science Field Service Engineer - Milan - Technical Support Jobs

Covering the following locations: Italy

Field Service Engineer - Milan

Field Service Engineer - Molecular Diagnostics
Location: Milan, Italy
Salary: €35,000 - €40,000 + 10% Bonus + Company Car

Would you like to work for a rapidly growing manufacturer of Molecular Diagnostic Testing Kits?
Do you have experience working in the field as a Service Engineer and are looking for your next step up the career ladder?
Would you like to work within a company that are striving to be number one in the industry and invest heavily in their staff?
Then look no further than the role below!!
Duties of the Field Service Engineer:
· Provide field service support for the full product line
· Travel throughout Italy and sometimes to other European Countries on short notice to support the company's products and field service partners
· Manage and perform installations
· Provide support on product instrumentation
· Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software
· Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up
· Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support
· Able to work on-call on designated weekends to provide service support within a short period of time
· Achieve and exceed Customer Satisfaction objectives

Requirements for the Field Service Engineer role:
· Bachelor's Degree in Electronics or an Engineering related discipline required
· Minimum of 1 year experience in field service required
· Experience with computer hardware and software is essential
· Capable of handling complaints, troubleshooting, and knowledge of GMP & ISO requirements is essential
· Excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action
· Troubleshooting skills with automation robotics preferred
· Capable of explaining technical procedures in writing or verbally is essential
· Possess the ability to work with customers and vendors at both a business and technical level
· Time management skill with the ability to multi-task and prioritize events
· Ability to work independently with limited supervision is essential
· Full driving Licence

To apply for this role, please contact penny@zenopa.com today or call +44 (0) 1494 818056.


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* Salary Guide
Please contact Penny
Milan, Italy
Job Ref: 57967

Why Zenopa?


Tags

applications support    product specialist    training    troubleshooting    installation    maintenance    repairs    laboratory    scientific    engineering    applications support    product specialist    training    troubleshooting    molecular biology    macromolecules    dna    rna    biosynthesis    clinical diagnostics    ivd    hospitals