Role filled in November 2008 - Healthcare Communications Account Manager / Account Director Jobs

Covering the following locations: Guildford, Reading, Tonbridge, London

Account Manager / Account Director

Title : Account Director / Senior AM

Reporting to : Client Service Director / Managing Director

Role : Client facing role. Working under the supervision of the Account Director, the Account Manager is responsible for ensuring the delivery of profitable business on time and within budget. Responsible for delivering a high standard of service to all clients.

Key Responsibilities :
1) Account management
* To be involved with the strategic planning of the clients business (where possible and appropriate)
* Present agency output at client meetings
* Ensure job bags and electronic system are kept up to date /organised
* Ensure relevant client status reports are prepared and sent
* Ensure contact reports are produced after all meetings
* Set agenda for and attend client meetings
* Build client confidence in the agency
* Gain in-depth knowledge of client products and markets
* Organise team meetings
* Take an active / lead role in the preparation and presentation of proposals / material / presentations to clients

2) New Business
* Be alert to opportunities for organic growth of accounts
* Recognise opportunities for new business, ensuring these are drawn to the attention of the AD
* Be involved in background research and presentation preparation for new business pitches

3) Financial management
* Liaise with the AD/creative team to ensure accurate estimates are provided to clients
* Progress production jobs ensuring deadlines are met and budgets are adhered to
* Enter appropriate financial information into agency software system on a regular basis
* Monitor hours spent by the team throughout job lifecycle to ensure it is within budget
* Ensure Purchase Orders are received from client in time for invoicing at the end of each month
* Preparation and checking of hours spreadsheets for fee discussions by AD

4) Print/production
* Have detailed knowledge and understanding of print/production processes
* Check quality control on all production jobs - ensure all relevant personnel sign off materials before sending to client
* Have good understanding of client production processes and monitor profitability of all print jobs to ensure we maximise print business

5) External agency liaison
* Understanding role of other external agencies (e.g. PR, Med Ed etc.)

6) Media
* Ensure fulfillment of media schedules
* Generate and maintain contacts with key press
* Scan journals/internet and forward relevant information to clients/other account groups
* Ensure press coverage files are maintained

7) General Management
* Be fully conversant with the ABPI Code of Practice
* Ensure accurate briefs are provided to members of the team, to include timelines

Job Package


Person Profile

Candidates :

* Minimum of 2 years experience as an Account Executive or 2 years within a pharmaceutical marketing related role

Skills required:
* Understanding of pharmaceutical and health related issues
* Understanding of all elements within the promotional/marketing mix
* Good interpersonal skills
* Excellent verbal and written communication skills
* Sound financial management
* Proficient and proactive account planner

Interview Process

2 stage

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Job Ref: 33877

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healthcare communications    med comms    medical communications    client services    medical communications    brand communications    promotional    sell    product    digital    online    print    marketing