The role is covered in the following locations: Oxford

Company Information

We're working with a German-based international provider of laboratory, analysis and process technology expanding its position as a world leader in laboratory, analytical and process tech-nology for mixing, dispersing, stirring, grinding, homogenizing and other types of processing. With over 800 employees at eight locations on four continents, they are proud to serve customers such as BASF, Bayer or Procter & Gamble. They are the leader in the world market in most product groups and a leading example for development and growth. They offer our employees the opportunity to contribute to our global resources as a growing business.

Role Overview

- Central (internal and external) point of contact for customers/customer support (e.g. handle incoming calls from customers requesting information, pricing and availability).
- Creation of offers, response to customer inquiries in accordance to technical requirements, handling correspondence of quotation and order related questions (product selection, conditions, delivery possibilities, availabilities, etc.).
- Administration and maintenance of end customer data as well as sales report preparation.
- Provide accurate processing of quotes to direct customers, within a 24-hour turn around period.
- Provide day-to-day assistance and service to account managers, distributors, direct customers and service technicians.

Key Duties and Responsibilities

- Assist external account managers with communication of product information and technical specifications.
- Assist to prepare for and join exhibitions, seminars and other products promotion activities.
- Routinely study and gain technical knowledge on the laboratory and analytical product portfolio.
- Daily office operation management.

Person Specification

- Diploma or BSc degree in Business Management, Business Administration, Pitman Training PA Diploma or similar qualification
- Experience in sales support or customer service
- Ability to problem solve in a growing business with both new and older software solutions
- Familiar with SAP, Windows and MSO
- Ability under pressure to deliver excellent service for our customers and distributors as part of a team working for a global company
- Awareness of need for business development in a growing new business
- Result oriented and quality conscious
- Strong communication and negotiation skills
- Highly self-motivated and target-oriented


Base salary flexible depending on experience
Discretionary Christmas bonus
25 days annual leave + bank holidays
Pension scheme
Other company benefits

31 Oct 2023

Nick Walker

Scientific Recruiter

01494 818 059

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