Company Information

We are delighted to be recruiting on behalf of a market leader in Clinical Diagnostics who are looking for a field service engineer to join their team in the South-East! The field service engineer is a key member of the Global Service & Training organisation with the primary responsibility of providing the highest quality service and support to customers at the customer facility and by telephone.

Key Duties and Responsibilities

Travel may be required for training/ to meet reasonable Business needs.
35 hours per week Monday to Friday plus an additional daily break of no less than 30 minutes.
Compliance - Adhere to procedures and protocols outlined
Customer Service - Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. Documentation of activities within CRM system.
Escalation of Customer Needs - openly communicate with other groups within the organisation to assure rapid resolution of issues raised by customers.
Projects - will communicate integrally with Global Service and Training (GS&T) and Account Managers regarding product performance, participation in development teams and process development and improvements

Person Specification

- If candidate does not possess degree, certification or equivalent training as listed above they should have 2 years experience in operating diagnostics equipment in a laboratory environment.
- Ideally Minimum of 3 - 5 years experience supporting highly complex diagnostic equipment in a medical or laboratory environment, or an equivalent facility.
- Demonstrated, superior expertise in supporting and servicing highly complex instrumentation.
- Excellent organisational, record keeping, and inventory skills required.
- Knowledge of GMP, ISO and other certifying agency policies and regulations.
- Engineering or Technical degree or electronics certification or equivalent training (i.e. Military, etc.) strongly preferred.

Package

Field based staff benefit from:
15% pension contributions
•  Death in Service insurance of 4 times the annual salary
•  Lease car during probationary period
•  Holiday entitlement 26 days+ bank holidays +3.5 days for Christmas close down. In addition to this you also get a gift day for the day of your birthday
•  Broadband payment up to a maximum of £50.00 per month paid into salary
•  Monthly car wash allowance of £25.00

Following a successful probation period:
•  A performance-based bonus as agreed for the role, the bonus year runs from January to December but is paid in the following March
•  Optional and taxable, private medical insurance with dental option, including partners and children up to age 24
•  Annual health checks
•  1 extra days holiday after 5 years service
•  3 extra days after 10 years service
•  5 extra days after 15 years service
•  Choice of company car (depending on seniority level) following successful probation