Role Overview

We are currently recruiting for the worlds largest manufacturer of professional dental products and technologies, who are looking for a Field Service Engineer to join their team.

This role will be based in and around Bristol with the need to be flexible for travel further afield. The successful candidate will be responsible for the after sale care such as service, repair, maintenance on a range of dental equipment.

We are looking for applicants with previous dental engineering equipment, ideally with level 3 or above engineering qualification.

Key Duties and Responsibilities

Ensure installation, calibration, maintenance and repair of equipment.
•  Troubleshoot problematic areas product related.
•  Delivery of product trainings for end users.
•  Record and track all pertinent information received on product problems and complaints
•  Maintain Showroom equipment
•  Attend meetings & company functions to aid business and organisational development
•  Promote Sales opportunities through company sales specialists / dealer network.
•  Preparation of and participation in trade fairs.
•  Participate in companys after sales projects.
•  Use & maintain accurate information in the CRM tools to manage and plan all day-to-day/month-to-month after sales & sales activities.
•  Travel to attend customer facing events.

Person Specification

Engineering experience working within the dental, medical imaging or medical decontamination sector
•  Previous technical experience of the DS products in minimum two DS product areas (Treatment Centres & Imaging or Treatment Centres & Cad/Cam) is preferred.
•  As an extension to the above experience, a sales related work experience is desirable.
•  Excellent product and industry knowledge.
•  Able to use CRM tools.
•  Ability to work individually and within a highly collaborative team environment.
•  Enthusiastic, efficient and highly organised - desire to constantly improve efficiencies and customer focus
•  Structured and clear thinker - ability to prioritise a demanding workload through business planning and territory management.
•  Familiarity with the dental/medical practice and hospital environments.
•  Effective technical and error troubleshooting skills (IT, Electronics, Electro-pneumatic systems and manual technical skills).
•  Computer literate: Word, Excel, Outlook, PowerPoint
•  Excellent communication skills, including presentation skills

Package

•  Salary dependant on experience
•  Company car
•  Healthcare & dental
•  26 days annual leave
•  Pension
•  Employee assist