The role is covered in the following locations: London East, London East Central, London North, London North West, London South East, London South West, London West, London West Central

Company Information

Our client is a healthcare communications focused marketing and digital agency and part of the 21six Health Group.

Their mission is to eliminate the missed opportunities in the healthcare ecosystem by uncovering and shaping the communications that connect healthcare organisations with the people that matter most. In doing so, they ensure that more people get the healthcare support they need, when they need it.

Role Overview

As a Healthcare Communications Senior Account Director you will play a key role in delivering on the mission of the agency and will be welcomed into a passionate, skilled and highly motivated team where a culture of fun, wellbeing and progression is encouraged.

You will be instrumental in the successful delivery of projects for new and existing healthcare/pharma clients which include some of the largest global healthcare brands. It is essential you have experience working with clients on communications and digital projects in this sector, from the initial brief stage through to delivery.

As a highly organised person, you will also have a positive and resourceful attitude and feel motivated to grow client relationships and revenue. Developing a strong understanding of workflow within the agency and how each role interacts with the internal systems and processes will be essential.

Key Duties and Responsibilities

Client Service: Lead client liaison across multiple projects. Build strong relationships, identify opportunities to grow your accounts and ensure your clients are happy.

Project Management: Closely manage projects from initial brief through to completion. Manage evolving requirements appropriately and ensure projects are delivered on time, on budget and on brief.

Quality Control: Rigorously check the delivery with attention to detail and collaborate with the creative, development and content teams.

Add Value: Share creative ideas with the team to develop exciting campaigns and encourage clients to understand the importance of creativity in their projects

Team Development: Support your client services team members with regular training and catchups.

Leadership: Attend and actively contribute in leadership meetings to improve business processes and strategy.

Person Specification

The Skills

Excellent communicator, written and verbal
Competent healthcare/pharmaceutical knowledge
Good understanding of branding, marketing and financial management
Confident at pitching and presenting
Proactive, highly organised and resourceful
Excellent team skills
Attention to detail
Solid understanding of the creative processes
Ability to work under pressure and remain calm
Confident, personable and professional
Enjoys building rapport and relationships
Self motivated and keen to progress


£60,000 - £80,000 per annum plus benefits

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29 Mar 2023

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