Role Overview

An Excellent Opportunity for an experienced technical support specialist or a biomedical scientist to join a market leading organisation focusing on their IT products!
Position Title: IT Technical Specialist
Name of Department: IT
Location: UK Wide

This is primarily a support role for all installed IT products intended to deliver first line IT, Applications and Hardware, assistance for incoming customer support requests. This position provides both 'Connected and Remote' and field-based Technical assistance for customers. This is a role designed to facilitate both pro-active and reactive IT system and infrastructure support for our IT Applications, connectivity infrastructure and Analytical products. The IT Support Specialist will work in conjunction with all Technical staff, both in-house and field-based, to provide customer satisfaction, minimising customer downtime and, wherever possible, mitigating avoidable on-site support.

Key Duties and Responsibilities

- First line customer and colleague support by phone and via network access to assist with IT based issues across all IT product lines.
- Follow up support, either via network access or in person for all IT product lines.
- Pro-active remote access to applicable systems for monitoring or control.
- Application and Hardware testing in house to support other employees with troubleshooting and problem resolution
- Provide assistance to the product groups with customer training and education
- Provision of training to Staff as appropriate, in particular ensuring the Service Support Team develop sufficient IT knowledge to support customers in periods of absence
- Maintain knowledge of IT, PC and Operating System issues.

Person Specification

Bachelors level degree or equivalent combination of education and experience in an IT, Technical or Support related field, with a minimum of 36 months employment experience post education, plus:
- Experience working with In-Vitro Diagnostics equipment, preferably NHS Laboratory based

As required within the UK to fulfil the role. Approximately 75 % of time