Company Information

We're working with a customised enzyme discovery, development and manufacturing company who work with a range of top blue chip food companies ro help them solve process problems during production!

Role Overview

Purpose of the role:
To coordinate and manage technical sales enquiries for our customers, project proposals and provide administrative and technical support to our Business Managers and Customer Service team.

PRODUCTS: A range of bespoke and catalogue Enzymes
CUSTOMERS Food industry, Pharma, Biotech, diagnostic
REPORTS: EU Sales Manager

Key Duties and Responsibilities

Key result areas:
- Enzyme Development & Manufacturing (EDM) Proposal turnaround within 5 days & Quotes within 24 hours
- Enquiry turnaround within target time
- Conversion of EDM proposals to won projects
- Accurate reporting of EDM sector financials
- Managing the scheduling of fermentation requirements of customers' project

Key Activities:
- Writing project proposals and preparing product quotations
- Respond to and manage technical sales enquiries for our non-strategic customers within target time
- Completion of global customer regulatory and food safety questionnaire enquiries with target time
- Sales forecasting
- Management of the Enzyme Development project pipeline
- Liaise with and provide administrative support to Business Managers
- Build strong relationships, deliver excellent customer service through verbal and written communication
- Co-ordination of CDA's
- Process sample and lab work requests
- Collating and reporting metrics
- Carry out the responsibilities stated in the Managing Director's Health & Safety Policy detailed in paragraphs 9 and 10 of his Management Directive
- Carry out the responsibilities stated in the Environmental Management System (EMS) Manual and its supporting documents

Expected behaviour
- Customer service
- Business awareness
- High Quality work on time
- Planning & Organisation
- Results driven
- Communication

Person Specification

Need to know:
- Science degree or equivalent
- Technical product and regulatory knowledge
- IT skills (Microsoft Outlook, Word, Excel)
- Sage CRM

Qualifications/Education/Training:
- Science degree or equivalent
- Customer Service, Business Administration or Sales/Marketing qualification is desirable but not essential

Package

Base salary up to £28,000 depending on experience
Discretionary company bonus scheme
Life assurance
BUPA
Child care vouchers
Flexible working hours
Free parking
Pension scheme
25 days annual leave (increasing to 30 days after years in service)