Role Overview

This position is accountable for overseeing all activities reading ordering, invoicing and transactional activities on SAP as well as maintaining the installed base records. The Installed Base Manager is also responsible for producing analysis related to the installed base to support sales activities such as contract renewals and other analysis allowing service, sales and marketing to plan strategically.

This position is responsible for 3 direct reports.

Key Duties and Responsibilities

- Mentor, coach, train and develop the Installed Base administrators
- Support the team within daily operational workload handling
- Daily monitoring of the teams performance related to SAP AD process, installation process, contract management
- Daily monitoring of teams performance in cooperation with SSC process setup
- Managing all defined KPIs related to teams responsibility
- Managing add random task within Installed Base teams
- Contribute within different meetings on a local and wider level
- Set up standardized Installed Base processes and improve communication between related departments
- Contribute to the achievement of the sales budget of the Product range in charge
- Prepare data and related KPIs on Installed Base content

Person Specification

- Degree Business with 2-3 years experience in a similar role
- Demonstrated experience with Salesforce, SAP with proficient usage of Windows OS, MS Office programs (Excel, Word, PowerPoint)
- Strong analytical and problem solving skills, understanding asset management workflow
- People oriented with demonstrated management skills, previous experience managing teams in different locations would be a plus
- Excellent communication skills and interpersonal skills, you are at ease addressing escalated issues
- Ability to interact with other departments in an international environment
- Results oriented, you are able to find solutions to any problem
- Well organized person with good presentation skills