Science Installation & Service Engineer - Microscopy Jobs
Confocal Microscopy, Interferometric Microscopy , STED Microscopy

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Covering the following locations: Cambridge, Oxford, London

Job Title: Installation & Service Engineer (Microscopy)
Reporting to: Global Support and Customer Service Manager
Location: EMEA travel with candidates ideally located in London/Oxford/Cambridge areas

Main function of the job
Post sales technical support and field installation.
Key tasks and duties
· Install equipment on site for and provide training to customers.
· Ensure installations are complete to customer's satisfaction.
· Take ownership to ensure any outstanding issues are speedily resolved and product handed over to and signed for by Customer.
· Provide a service to customers, distributors and staff, both before and after installation.
· Working in conjunction with factory personnel to ensure the product in production matches the customer
· Order and meets all quality and test criteria before despatch.
· Monitor and provide warranty field service to customer's equipment.
· Provide concise and accurate installation reports in a timely manner.
· Meet agreed team and individual performance objectives.
· Remain up to date on company products, new and emerging technologies.
· Any other duties that may reasonably be required from time to time by your line manager.
· Extensive travel which can routinely be three weeks per month

Essential Criteria:
· Able to work outside core hours
· A Degree in a science or Engineering discipline; OR relevant experience
· Computer Literacy including use of Microsoft Office Products
One or more of the following:
· One year working within the field of Life Sciences.
· One year working with Microscopy Instrumentation or Optical Instrumentation.
· A good working knowledge of Windows Hardware. Including device installation and drivers.

Desirable Criteria:
· PhD in a Life Science discipline
· International travel experience
· Experience training customers in user application software
· Experience installing microscopy systems, including set-up of PCs
· Customer support service desk experience


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* Salary Guide
Please Speak to Phil
London, Oxford, Cambridge (EMEA travel)
Job Ref: 65310

Albert Baines

Engineering Recruiter

Albert@zenopa.com +44 1494 818 008

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