The role is covered in the following locations: Birmingham, Bath, Brighton, Bristol, Belfast, Cambridge, Cardiff, Derby, Edinburgh, Glasgow, Guildford, Liverpool, Leicester, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Oxford, Portsmouth, Reading, Sheffield, Swindon, Southampton, Tonbridge, London, York

Company Information

We are recruiting on behalf of a global manufacturer of equine and small animal MRI systems who are looking for a Field Service Engineer to cover the UK alongside there growing team.

Key Duties and Responsibilities

Main Responsibilities:
•  Diagnose potential faults through talking to the customers
•  Plan an emergency service visit and advise the account manager so that visits can be scheduled with the customer
•  Visit site to correctly diagnose the issues
•  Fix emergency and non-routine issues in a timely manner
•  Liaise with other members of the Customer Success Team as necessary to ensure all issues can be rectified such as calibrating the magnet jointly
•  Carry out all routine maintenance visits in a timely manner in line with Customer Service Level Agreements maintaining and fixing all hardware to ensure that scanners continue to operate at optimum levels
•  Monitor the performance of installed systems revising maintenance schedules as necessary to ensure their continued effective performance.
•  Visit customer sites in all locations to perform system upgrades
•  Ensure that all emergency and routine repairs are carried out as cost effectively as possible
•  Ensure that all data is entered in a timely manner into appropriate systems e.g. Dynamics, to enable effective global communication

Person Specification

Knowledge, Skills and Experience:
•  Previous engineering experience working with medical imaging devices
•  Flexible to travel
•  Engineering Skills
•  Team Working Skills
•  Customer Service Skills
•  Attention to Detail
•  Problem Solving Skills
•  Physically capable of being around magnetic fields and animals
•  Valid driver's license


•  Competitive basic salary
•  Company Car
•  Pension
•  26 days holiday
•  Flexible working hours

26 Apr 2022

Albert Baines

Engineering Recruiter 01494 818 008

Katie Blake

Engineering Recruiter 01494 818016

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Why Zenopa?


technical support    maintenance    veterinary practice    servicing    repairs