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Applications Support, Product Specialist, Training, Troubleshooting

Covering the following locations: Reading

Join the market leader in Automated Liquid Handling!

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with our technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivalled expertise, products and customer support.

We care about our culture.
Our values - trust, highest standards and ambition - are the cornerstones of our business, and give us the framework for our culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work.

To strengthen our customer service team within the region, we are seeking a committed and customer orientated professional based in Reading close to London for the position of Helpdesk Specialist!

What you will do
In this position you will be responsible for providing the best possible customer experience for our liquid handling and detection customers within the United Kingdom and Ireland via telephone and email. Occasionally this may also include on-site support, service and application work. In this role you will be part of the UK team and globally reporting to the European Technical Support Manager.

Responsibilities will include
-Responding to customers' requests and complaints in a prompt and professional manner
-Remotely analysing and solving customer hardware and software problems
-Occasionally providing on-site service and support (e.g. Preventive Maintenance tasks)
-Escalating issues within the organisation as required
-Initiating and monitoring progress of on-site interventions as well as in-house repairs
-Maintaining knowledge of instruments and products by attending educational workshops, reviewing professional publications and establishing personal networks

What you bring along
-Bachelor's degree or higher in life sciences or engineering and preferably experience of service and application support or operation of laboratory equipment
-English; a 2nd European language would be great advantageous
-Customer centric attitude
-Strong organisational and analytical skills
-Excellent communication skills in order to effectively interact with our customers as well as with your team
-Computer literacy
-Self-motivation and enthusiasm

What you will get
-Comprehensive compensation and benefits package
-Progressive employment conditions
-Exciting career opportunities
-Wide range of training courses
-Attractive location in Reading
-International and diverse environment (30+ different nationalities)
-Strong company culture with rich history

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* Salary Guide
Call Liam or James
Job Ref: 64881

Liam Whelan

Executive Recruiter 01494 818 027

James Higgins

Scientific Recruiter 01494 818 009

Why Zenopa?


applications support    product specialist    training    troubleshooting