Previous job - Science Haemostasis Application Specialist - Haemostasis Jobs

Covering the following locations: Milton Keynes

A perfect opportunity for a Haemostasis or Haematology Technical Specialist to join a true market leader within the Haemostasis & Coagulation automated laboratory market!

Job title: Haemostasis Application Specialist
Location: Head office in Milton Keynes
Products: Haemostasis/Coagulation analysers

Key Responsibilities:
ONSITE CUSTOMER SUPPORT
-Introduction of new assay protocols; training, support and installation.
-Troubleshooting queries as a follow-on to telephone support.
-Joint visits with Haemostasis Technical Manager to support technical investigations that require Application Specialist knowledge.
-Installation of new equipment, including verification of all routine assays and provision of a report in line with laboratory standards.
-Software upgrades; including instrumentation developments and application updates.

TELEPHONE SUPPORT
-Engage in telephone support.
-Respond within pre-defined time scales.
-Accurate and timely electronic call recording and logging.
-Utilise remote access where appropriate abiding by rules governing its usage.
-Call data accuracy

CUSTOMER TRAINING
-Administer and deliver customer training courses on-site.
-Administer and deliver customer training courses in laboratory.
-Continually update training course material to reflect new practice.
-Maintain high customer pass rate.
-Develop and promote customer portal.
-Develop, promote and maintain Customer Competency Examinations.
-Create and deliver webinars to growing market needs to ensure hot topics and flexibility of delivery.

Person specification:
ESSENTIAL:
-Band 5 or above in a clinical laboratory within Haemostasis or related discipline (Haematology/Coagulation/Blood Transfusion).
-Strong understanding and experience within Haemostasis.
-Excellent communication skills.
-Full driving licence.

DESIRABLE:
-Previous experience as an Application Specialist or in a customer service role.

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* Salary Guide
Call Liam or James
Milton Keynes
Job Ref: 64449

Liam Whelan

Executive Recruiter

liam@zenopa.com +44 1494 818 027

James Higgins

Scientific Resourcer

james@zenopa.com +44 1494 818 009

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