Medical Devices Global Key Accounts Customer Experience Manager - Commercial Operations Jobs
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Covering the following locations: Birmingham, Bath, Brighton, Bristol, Belfast, Cambridge, Cardiff, Derby, Edinburgh, Glasgow, Guildford, Liverpool, Leicester, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Oxford, Portsmouth, Reading, Sheffield, Swindon, Southampton, Tonbridge, London, York

Global Key Accounts Customer Experience Manager

Zenopa are working with Pall Corporation to recruit a Global Key Account Manager to cover a global remit focusing on Supply Chain & Customer Experience.

The Global SAM / Key Accounts Customer Experience Manager will support Pall's customer experience strategy across the customer buying process, managing lead time and delivery expectations. The position will collaborate with Strategic Account managers, the Supply Chain team, and other customer-facing functions to improve customer relationship, satisfaction, and dedication through high-quality interaction with customers. The role is a critical link with customers and internal teams addressing customer touchpoints, updating customers on Pall supply chain activities, and modifying the process as needed. The Global Key Accounts Customer Experience Manager will develop process documentation and metrics, create reports, and presentations for customer and senior leadership communication.

Pall would be keen to hear from you, if you have the following:
- 3 plus years in Supply Chain or procurement experience
- 1-2 years Customer Experience/commercial role
- Familiarity managing touchpoints during customer-buying process
- Experience with enterprise resource planning (ERP) systems and reporting structures
- Ability to earn credibility and trust and form strong relationships by drawing on excellent communication skills
- Excellent verbal and written communication skills and the ability to interact expertly with a diverse group, executives, managers, and subject matter specialists

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* Salary Guide
£Day Rate
Job Ref: 67650

Graham Auld

Medical Recruiter 01494 818 057

Brooke Latham

Specialist Recruiter 01494 818020

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