Science Field Support Scientist Europe - Clinical - Clinical Jobs
Applications Support, Product Specialist

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Covering the following locations: Birmingham, Bath, Brighton, Bristol, Cambridge, Cardiff, Derby, Edinburgh, Glasgow, Guildford, Liverpool, Leicester, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Oxford, Portsmouth, Reading, Sheffield, Swindon, Southampton, Tonbridge, London, York

An exciting oppurtunity within one of the commercial leaders in molecular and cell biology!

JOB OBJECTIVE: Position will support business units and global sales teams from a technical support standpoint. Ideal candidates will have experience in a clinical setting using automated liquid handlers, nucleic acid purification, protein purification, performing compound screening, and cell culture.
The primary responsibly is to support standard and custom High Throughput (HT) reagent evaluations in the customer laboratories while being recognized as the technical product expert for related applications. Provide technical advice, support commercialization efforts, troubleshoot and recommend products and solutions. Experience scripting multiple automated liquid handling platforms, creating custom automated scripts for reagent solutions is required.
Candidate will work out of Home. Preferably near a major Airport
Field related duties:
1. Utilize Tecan, Hamilton, Beckman or other HT liquid handling software and instrumentation expertise to create and develop custom automated scripts using
reagents in the customer laboratory or internally while being recognized as the technical product expert for the reagent application and instrument applications. This includes supporting and installation of developed, custom and validated methods.
2. Execute solution implementation and end user training of HT workflows and drive account management/commercialization efforts in conjunction with local sales for high throughput reagent adaption. This includes technical reagent recommendation, creating custom automated workflows, customer training, method and reagent troubleshooting while focusing on customer requirements.
3. Customer Focus is required while partnering with global sales and customers to answer technical questions regarding products and technologies. Partner with corporate Technical Services to report customer feedback, report incidents and to collaborate to address customer inquiries. Provide remote and or onsite support (pre- and post-support) as needed. Will be responsible for presenting commercial materials around products and services (positioning, standardizing demos, competitor knowledge and how to handle demos and questions around these topics).
4. Collaborate effectively with Global Sales and Scientific Business Units to coordinate and schedule onsite HT evaluations while actively providing feedback regarding customer requirements, demo success, product and workflow improvements and customer perceptions of competitor product offerings and how products compare. Proactive engagement with customers and Global sales in onsite evaluation and technical meetings to refine existing and future products and services in conjunction with R&D, Scientific Applications and the product management team.
5. Core focus of FSS work will be driving and supporting HT workflows to support the integration of a reagents when using an automated liquid handling instrument. HT reagents/workflows include processing different sample types for DNA/RNA/Plasmid/ccfDNA other nucleic acid purification workflows along with other solutions in Cell Health and Viability, Protein Purification, Mass Spec, Human Identification and Molecular Diagnostics.
In-house and product application related duties:
1. Develop and execute custom automated liquid handling methods and workflows to drive feasibility experiments that confirms customer expectation and requirements using products. This investigation can include requirements/concerns from the scientific business unit to commercialize HT workflows.
2. Generate laboratory data that contributes to the understanding of the technical challenges and benefits associated with reagents, instrumentation and device integration. Maintain clear and complete records of laboratory procedures and communicate results.
3. Collaborate effectively with all departments, Global Branches and staff (Life Science Products and Services, Global Sales, Corporate Scientific Business Units, Corporate Technical Services, R&D, Scientific Applications and Training, Custom Order Department, Global Custom and OEM Solution Team, etc.) as required to support improvements in the design, application, sales and technical support of products and processes.
4. Keep abreast of new technologies and stay current in reagent and instrument technical knowledge in order to provide recommendations and troubleshoot technical questions by customers. Provide information to customers in a positive, mindful and professional manner.
5. Understands and complies with ethical, legal and regulatory requirements applicable to our business.

OCCASIONAL DUTIES:
1. Attend internal and external meetings, seminars and provide technical support to Scientific Business Units and Global Sales by presenting seminars, assisting with tradeshow activities and related.
2. Evaluate and comment on products and related protocols in new product realization (NPR) as defined by the design control aspect of our quality system. Provide feedback to product teams as an internal field test when necessary.
3. Participate in corporate cross-functional teams by providing customer feedback and reporting product related information to help with new product realization and marketing campaign activities.
4. Provide product training to existing and newly hired employees as needed.

MANDATORY QUALIFICATIONS:
BS/MS/PhD degree in molecular biology, cell biology, protein biochemistry or related life science area.
Understanding of clinical workflows
Extensive knowledge of capillary electrophoresis platforms and liquid handlers as well as programming and scripting


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* Salary Guide
£40,000-£50,000
UK
Job Ref: 66105

Nick Walker

Scientific Recruiter

nickw@zenopa.com +44 1494 818 059

James Higgins

Scientific Resourcer

james@zenopa.com +44 1494 818 009

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