Science Field Support Scientist Europe - BioBanks/Pharma/Biotech/Academic Jobs
Applications Support, Product Specialist, Training

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Covering the following locations: Birmingham, Bath, Brighton, Bristol, Belfast, Cambridge, Cardiff, Derby, Edinburgh, Glasgow, Guildford, Liverpool, Leicester, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Oxford, Portsmouth, Reading, Sheffield, Swindon, Southampton, Tonbridge, London, York

This company has a portfolio of more than 2,500 products covering the fields of genomics, protein analysis & expression, cellular analysis, drug discovery and genetic identity. They are a global leader in providing innovative solutions and technical support to life scientists in academic, industrial and government settings.

They are now expanding their European sales team with a Field Support Scientist!
This position will support global business units from a European sales and technical support standpoint. Ideal candidates will have experience in a pharmaceutical or biotechnology setting using automated liquid handlers, nucleic acid purification, performing compound screening, and cell culture. Experience adapting multiple automation platforms, writing automated scripts for nucleic acid purification is required. You will work from home, preferably near to a major UK airport.

Job Objective:
Provide technical support in the field, collaborating with various other teams. The primary duty is to support the customer adoption of the company's chemistries on automated liquid handling platforms in the field. This will involve supporting the installation of the customer solution, and the on-going technical support of the solution on the customer site to ensure optimal reagent performance is maintained. Additionally, the Field Support Scientist will be responsible for conducting application experiments and documenting outcomes.

Field-based Duties:
-Demo, test, conduct and implement company approved automated solutions, automated script writing and/or reagent demonstrations in the customer laboratories while being recognized as the "technical product expert" for the system and related applications.
-Help drive success and efficiencies of the selling process in conjunction with local FAS. Provide technical advice, troubleshoot and provide product recommendations and solutions.
-Partner with sales staff to answer questions regarding company products and technologies.
-Partner with corporate Technical Service to report customer feedback, report incidents and to collaborate to address customer inquiries.
-Provide pre- and post-sale support as needed. Will be responsible for presenting commercial materials around products and services (positioning, standardizing demos, competitor knowledge and how to handle demos and questions around these topics).
-Work cooperatively with Sales, Technical Support and Marketing colleagues to coordinate and schedule in field demonstrations, and actively provide feedback regarding customer requirements, demo success, general product improvements and customer perceptions of competitor product offerings and how your products compare.
-Proactively engage with customers and FAS, etc., in demos and meetings to refine existing and future products and services in conjunction with the commercial team. Provide feedback in a regular and impactful way.

In-house Duties:
-Perform application experiments on company products as assigned based on customer inquiries/concerns and corporate need with a core focus on automation instrumentation, reagents, applications and sample types.
-Generate laboratory data that contributes to the understanding of the technical challenges and benefits associated with reagents, instrumentation and integration. Maintain clear and complete records of laboratory procedures and communicate results.
-Work cooperatively and effectively with other departments, Branches and staff as required to support improvements in the design, application, sales and support of products and processes.
-Keep abreast of new technologies and stay current in technical knowledge in order to provide recommendations and troubleshoot technical questions from customers. Provide information to customers in a positive and professional manner.

Essential Qualities:
-BSc/MSc/PhD degree in molecular biology, cell biology, protein biochemistry or related life science area.
-Minimum 6 years "at the bench" lab experience and proven knowledge and understanding of core applications in molecular biology, cell biology, protein biochemistry in a life science, pharmaceutical, or clinical setting.
-Instrumentation and integrated solutions experience.
-Ability to discuss fundamentals, principles and technical theory of experimental design, techniques and results in a concise and professional manner.
-Computer experience such as Windows, Word, Excel and PowerPoint. In addition, ability to learn and use new programs as needed. Experience with internet technology also desirable.
-Experience with handling biological samples, some of which may be potentially infectious samples. Understanding of appropriate biosafety techniques.
-Must possess a valid driver's license.
-Experience using laboratory equipment and robotic platforms.
-Ability to create and deliver technical presentations, seminars and support materials for demonstrations and general product support. Previous teaching or technical training a plus.
-Proven ability to lead and contribute intellectually to team-directed, multi-disciplinary projects.
-Proven conflict resolution and negotiation skills.
-Prior experience in a position requiring customer interaction and product support within the life science and pharmaceutical or clinical industry (Technical Service, Sales, Marketing, Product Management, etc.).
-Deep customer knowledge and relationships with thought leaders.

Job Related Qualities:
-Automation skills, which require script generation/optimization from manual methods to automated platforms while supporting automated standard solutions.
-Comfortable with giving presentations and speaking in front of large audiences with the ability to think quickly to effectively address customer questions.
-Technical competency with the ability to stay current in technical knowledge as related to company products and related applications.
-Customer service skills with a dedication to customer support.
-Ability and willingness to maintain a travel schedule up to 75%, occasionally on short notice.
-Excellent problem-solving skills.
-Well organized and able to prioritize workload and schedule, manage multiple projects, meet aggressive deadlines and work in an environment with frequent interruptions and changing priorities.

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Job Ref: 64978

Liam Whelan

Executive Recruiter +44 1494 818 027

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