Science Field Support Engineer - Pharmaceutical Jobs
Water Filtration Purification

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Covering the following locations: Bath, Brighton, Bristol, Cambridge, Cardiff, Guildford, Oxford, Portsmouth, Reading, Swindon, Southampton, Tonbridge, London

A world leader in water is looking for a Field Support Engineer to join their team, this is a supervisory role and would be a great step up for an experienced engineer!

This is a field based role covering Southern England and South Wales. We are flexible on where you live within the area as long as you are happy to travel extensively and have good links to the motorways. You will be expected to attend regular meetings at our offices in High Wycombe, Birmingham and Stoke on Trent.

Reporting to the Service Support Manager SSM (Pharmaceutical), you will be responsible for supporting and developing the Pharmaceutical Field Service team, and supporting our customers to ensure that that continue to receive the best in class quality service. Growing the field service business by working closely with SSM to support our customers and maximise opportunities.

Key Responsibilities;
•Carry out service and refurbishment on our water treatment equipment as part of maintaining customer satisfaction.
•To develop and maintain good working relationships with customers through providing best in class quality service.
•Liaise with Scheduling / Tech Support / Projects / Parts as appropriate to optimise Engineer Utilisation / Recoveries.
•Attend customer meetings as requested to discuss opportunities and / or resolve problem sites.
•Develop initiatives for the team to meet / exceed target budget and to control costs and margins.
•Participate in regular team meetings.
•Regularly review engineer grades and encourage engineers to develop evidence to gain grading criteria.

Extensive knowledge and experience of pharmaceutical engineering practices, production environment, and applications.
Demonstrable supervisory experience or the aptitude / willingness to develop in this area.
Excellent communication skills with previous client facing experience.
Demonstrable experience working and developing as an individual and within a team.
Proven ability to work to high standards and to be successful when delivering on commitments.
Ability to develop our service offerings through excellent customer relationships and sound business practice.
The energy to be able to strive and achieve more than we believe we can.
Be innovative to create differentiation and value to the organisation and our customers.
Demonstrable experience developing excellent customer relationships.
Full UK driving licence.

Competitive salary
Opportunity to earn overtime and commission
Tablet & smartphone
Company car or van (option)
Fuel Card
Work wear
25 days holiday plus 8 public holidays
Life Assurance
Pension Scheme
Social events

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* Salary Guide
Speak to Phil
Southern England & Wales
Job Ref: 65530

Albert Baines

Engineering Recruiter +44 1494 818 008

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.