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Management, Team Lead, Supervise, Laboratory

Covering the following locations: Belfast, Ireland

Service Manager - Ireland

A leading healthcare company are seeking a Service Manager due to growth to lead their Irish team. This is an exciting phase of growth and development and you will be responsible for leading a team of 5 service engineers and supporting the country manager to build the business in Ireland.

Key Responsibilities
To have formal performance review meetings with all assigned personnel at least once every 6 months or as required.
To ensure that any issued communications have been received and understood by FSE's.
To arrange regular group meetings to ensure that FSE's are kept informed of performance levels and any changes in the overall Company direction at all times.
To manage issues relating to training, performance and competence.
Continuous assessment of FSE by meeting and working with assigned FSE's by gathering feedback from customers and comparing performance with customer and Company expectations.
Through analysis of service performance data/metrics including FTFR, follow on visits etc
Ensure all FSE have the required competency training, including refresher training as required, across the product portfolio including new products when introduced and including all appropriate Company policies
By mutual agreement plan, schedule and monitor Personnel Development Plan (PDP) for each FSE via Evolution Learning Development System
Attend all required Company training (i.e. Induction, Health & Safety, driving assessment etc.)
Attend and achieve competency certification on all required technical instrumentation training
Gain understanding and competency with Service Management Enterprise (SMe software)
To ensure that problems are dealt with at the earliest opportunity.
To ensure that issues can be dealt with by other department operational managers as requested.
Look ahead and ensure appropriate plans are put in place for future growth in line with Company's business plans.


Provision of action plan to deal with those customers / instruments that have a High Call Rate (HCR)
Manage and perform pre-installation site surveys
Manage and perform installations as requested
Manage adherence to installation schedules
Ensure market wide adherence to periodic PMI schedule
Manage and perform PMI's as and when required
Manage and perform modifications when requested or needed
Oversee and/or assist in performing any retrofit with high priority
Telephone Technical Support - Respond within 45 minute (internal standard)


You will be a fully qualified and experience service engineer who has management experience, is commercially astute and maintain our company at the forefront of healthcare diagnostics in Ireland.

ESSENTIAL REQUIREMENTS
Must be an experienced operational and man/team manager (additional training will be provided)
Must hold a full driving licence (Maximum of 6 points)
Degree (any field of engineering), HND or equivalent in electronic and mechanical engineering
Sound knowledge of hydraulic and pneumatic principles
Exceptional technical fault-finding skills
Ability to read and understand technical diagrams
Customer focused, should strive to exceed customer requirements/expectations
Job flexibility & willingness to travel - support of peers and juniors throughout the UK, Ireland and Northern Ireland may be required.
Trustworthy - delivers to a high standard is reliable and dependable.
Self-motivated - strives to achieve over and above role requirements and service standards.
Personable and able to build strong working relationships with customers to support the delivery of their requirements.
Team player - focused on team objectives and works to improve overall team effectiveness.
Develop monthly report with/for Irish General Manager


Package:
Salary - up to 80,000 Euros
Bonus
28 days annual leave
Pension
Health care
+ Additional benefits

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* Salary Guide
£75,000-£80,000
Ireland
Job Ref: 65075

Philip Chafer

Engineering Recruiter

PhilipC@zenopa.com +44 1494 818 043

Albert Baines

Engineering Recruiter

Albert@zenopa.com +44 1494 818 008

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