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Covering the following locations: Birmingham, Bath, Brighton, Bristol, Belfast, Cambridge, Cardiff, Derby, Edinburgh, Glasgow, Guildford, Liverpool, Leicester, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Oxford, Portsmouth, Reading, Sheffield, Swindon, Southampton, Tonbridge, London, York

An exciting opportunity for an experienced engineer to take on a Team Lead role within a growing organisation!

Field Service Lead - UK
Reports to: Service Director

Job purpose:
To lead and help the field service team to provide an efficient and professional repair, maintenance and service provision on a wide variety of HPLC, GC, GC/MS, CTC, Dissolution, Integrated Online SPE & associated systems to customers where required as the business demands.

" Manage all technical processes so that they are delivered efficiently and effectively.
" Prepare and carry out training plan for service team.
" Ensure that all training is documented in training records and reviewed regularly.
" Organise scheduling of both in house and on-site work with service co-ordinator based on experience and training requirements of engineers and technicians.
" Carry out on site repair, calibration and service of laboratory equipment.
" Perform preventative maintenance and service to contract schedules
" Carry out on site installation and operational qualification to manufacturers protocols.
" To fault find and resolve issues to customer expectations to Service Level Agreements in liaison with Contracts Manager.
" Build and maintain strong customer relationships and maximise customer's use of the products and services.
" Respond to breakdowns that the office receive in a swift and timely manner.
" Demonstrate a proactive and self-motivated approach to maintaining current knowledge of products and services and consistently offer customers an enhanced service
" Build harmonious, co-operative and productive working relationships with all members of the company and maintain a co-ordinated team approach
" Maintain, develop and report OQ/PV Documentation for the client/customer as part of the company's services.
" Participate and contribute towards key client contract review meetings in liaison with the contract's manager.
" Maintain adequate amounts of stock and equipment at all times in order to minimise customer downtime and ensure compliance with contractual objectives
" Develop and maintain effective customer facing communication and questioning skills to determine the issues to be resolved.
" Intermediate to advanced level IT skills in MS Office and report writing in Word & Excel.
" Ensure customer field service reports are completed and any surplus parts are returned to the office within a 48-hour time frame.
" Practical engineering input for equipment demonstrations and evaluation of new equipment lines, working alongside the Service/Contracts and Equipment Sales Managers.
" Handle and document repair escalations from other service engineers based on experience.

Experience as a Field Service Engineer, working on a range of leading manufacturer laboratory and life sciences equipment
Ideally you will be educated with an HNC/HND/BSc in a life science discipline or an ONC/HNC in an engineering discipline.
Full UK driving license
Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner.
Proactive and self-motivated approach to maintaining current knowledge of products and services and scanning the external environment to keep to date on current research and learning.
Demonstrable experience in supporting customers and the service team to achieve business objectives.
Experience of delivering both practical and theoretical training to service engineers and customers

A negotiable salary (according to experience) and bonus is accompanied with a fully serviced company car, private health and pension scheme (after successful completion of probation period), laptop and mobile phone.

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* Salary Guide
Job Ref: 64891

Albert Baines

Engineering Recruiter +44 1494 818 008

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.