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Confocal Microscopy, Interferometric Microscopy , STED Microscopy, Research

Covering the following locations: Guildford, Reading, Tonbridge, London

Field Service Engineer - Microscopy

Have you graduated in science or engineering, got 2-5 years' experience under your belt and are now looking for that next move and to join a world renowned company which can offer a long term and rewarding career?

Purpose of role:
To achieve service targets through effective and efficient resolution of issues, delivering outstanding customer service.

Principal responsibilities:
- Delivery of service targets, ensuring all appropriate actions are taken in order to maximise service performance
- Initiate corrective actions as and when required to minimise instances of poor customer service
- Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers' issues
- Ensure that all customer issues are resolved promptly through high quality technical knowledge
- Ensure that the progress and action plan for all customer cases are communicated effectively to relevant staff.

Experience required:
Scientific or engineering degree or equivalent experience in capital medical equipment & associated software
Advanced knowledge of software packages, firmware, PC building & networking
Competence in Microsoft products, including M/S Office, OneNote & CRM
Strong analytical and problem-solving skills, inc. optical, software, mechanical & electrical
Ability to apply commissioning & testing procedures in science applications
Ability to diagnose faults and recommend solutions over the telephone
Ability to plan, set up & install technical equipment
Excellent interpersonal skills & ability to build relationships
Able to organise/prioritise workload & meet deadlines
Able to deliver consistently high quality customer service
Effective verbal & written communication
Enthusiasm for sharing knowledge
Outgoing & confident
Able to work as a team member as well as being able to work independently and& efficiently from home
Living or willing to relocate to within or no more than 5 miles outside the M25
Able to work long days, be absent overnight & travel abroad occasionally, sometimes at short notice
Full UK driving licence held for at least one year & confidence in city driving

Competitive salary - dependent on experience
Car or car allowance
Health insurance
Life insurance
27 days annual leave plus bank holidays
Plus further benefits.

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Job Ref: 65167

Albert Baines

Engineering Recruiter +44 1494 818 008

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.