Previous job - Science Field Service Engineer - Microscopy Jobs
Confocal Microscopy, Interferometric Microscopy , STED Microscopy, Research

Covering the following locations: Guildford, Reading, Tonbridge, London

Field Service Engineer - Microscopy
London

Have you graduated in science or engineering, got 2-5 years' experience under your belt and are now looking for that next move and to join a world renowned company which can offer a long term and rewarding career?


Purpose of role:
To achieve service targets through effective and efficient resolution of issues, delivering outstanding customer service.

Principal responsibilities:
- Delivery of service targets, ensuring all appropriate actions are taken in order to maximise service performance
- Initiate corrective actions as and when required to minimise instances of poor customer service
- Build, develop and maintain long-term relationships with customer base, through the timely and successful delivery of resolutions to customers' issues
- Ensure that all customer issues are resolved promptly through high quality technical knowledge
- Ensure that the progress and action plan for all customer cases are communicated effectively to relevant staff.

Experience required:
Scientific or engineering degree or equivalent experience in capital medical equipment & associated software
Advanced knowledge of software packages, firmware, PC building & networking
Competence in Microsoft products, including M/S Office, OneNote & CRM
Strong analytical and problem-solving skills, inc. optical, software, mechanical & electrical
Ability to apply commissioning & testing procedures in science applications
Ability to diagnose faults and recommend solutions over the telephone
Ability to plan, set up & install technical equipment
Excellent interpersonal skills & ability to build relationships
Able to organise/prioritise workload & meet deadlines
Able to deliver consistently high quality customer service
Effective verbal & written communication
Enthusiasm for sharing knowledge
Outgoing & confident
Able to work as a team member as well as being able to work independently and& efficiently from home
Living or willing to relocate to within or no more than 5 miles outside the M25
Able to work long days, be absent overnight & travel abroad occasionally, sometimes at short notice
Full UK driving licence held for at least one year & confidence in city driving

Package:
Competitive salary - dependent on experience
Car or car allowance
Pension
Health insurance
Life insurance
27 days annual leave plus bank holidays
Plus further benefits.


Please login or register now for full details of this job.

* Salary Guide
Speak to Phil
London
Job Ref: 65167

Philip Chafer

Engineering Recruiter

PhilipC@zenopa.com +44 1494 818 043

Albert Baines

Engineering Recruiter

Albert@zenopa.com +44 1494 818 008

Why Zenopa?

  • Long standing relationships

    Zenopa develop strong working relationships with our clients, which means we understand their company and cultural values.

  • Quality Controlled

    Zenopa operate a Quality Management System (QMS) and we're audited to ensure an excellent quality of service.

  • Interview Preparation

    We thoroughly prepare you for all interviews and obtain full, constructive feedback after you've met the client.

  • Support & Advice

    Zenopa provide a constant service. There will always be someone at the end of the phone to answer your questions.

  • Recruitment with Integrity

    We will always provide you with honest, professional advice and fully understand your career needs.

  • Highly Recommended

    Our Customer Service standards are extremely high. We are highly recommended by 96% of clients and 98% of candidates.