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Role Filled
Field Service Engineer
Scientific Supplier
Engineers Field & Depot
Medical Diagnostics
South UK
£40,000 - £55,000
Diagnostics
Role Overview
We are recruiting on behalf of an innovative diagnostic and life science company who are looking for a Field Service Engineer to join their team.
The successful applicant will be responsible for the service, repair and maintenance of a range of medical diagnostic devices across the South UK.
Role Requirements
· Meeting daily service repair needs and driving customer satisfaction through service excellence.
· Exercising of judgment within defined procedures and practices to determine appropriate action.
· Compliance of field service technical standards is required.
· Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
· Requires travel on short notice; overnight travel may be required depending on service region requirements.
· Maintain inventory of parts and supplies
· Install and repair scientific instrumentation at customer locations within a multi-state geographic region.
· Manage an expense account, service tools and spare parts inventories.
· Interface daily with internal and external customers
· Submit written reports
· Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
Meeting departmental expectations regarding the following:
· Response time
· PM completion Rates
· Service call-backs
· Customer Satisfaction Survey Results
Person Specifications
· Bachelor’s degree or appropriate formal engineering qualification, Level 3, HNC/HND is preferred.
· Minimum 2 years’ experience as field service engineer within a medical environment, or working as medical laboratory technician having a demonstrable practical aptitude and interest in engineering. Strong applicants without such experience, but with good experience of complex electro-mechanical equipment gained in a highly regulated industry would be considered.
· Demonstrable interest and ability in practical aspects of electromechanical engineering is essential, preferably backed up by an appropriate engineering qualification.
· We are looking for a candidate who can deliver first class customer service at all times and can develop and maintain the current customer base when representing the company and its products.
Package
· Competitive base salary
· Company Car
· 30 days annual leave plus Bank Holidays
Locations
Aldershot
Amersham
Aylesbury
Banbury
Banstead
Barnet
Basingstoke
Beckenham
Bexley
Bicester
Bishop's Stortford
Borehamwood
Brackley
Bracknell
Brent
Brentwood
Bromley
Broxbourne
Buckingham
Camberley
Camberwell
Camden
Carshalton
Caterham
Chelmsford
Chertsey
Chessington
Chigwell
City of London
Clapham
Corby
Crawley
Croydon
Dagenham
Dartford
Deptford
Dunstable
Ealing
East Central London
East London
Egham
Enfield
Epsom
Fulham
Gatwick
Gravesend
Grays
Greenford
Greenwich
Guildford
Hackney
Haringey
Harlow
Harpenden
Harrow
Hatfield
Hayes
Haywards Heath
Hemel Hempstead
Hertford
High Wycombe
Hitchin
Hornchurch
Horsham
Ilford
Islington
Kettering
Kingston-upon-Thames
Leatherhead
Leighton Buzzard
Lewisham
Leyton
Loughton
Luton
Maidenhead
Marlow
Milton Keynes
Mitcham
Morden
Newbury
Newport Pagnell
North London
North West London
Northampton
Northolt
Orpington
Oxford
Pinner
Purley
Putney
Radlett
Reading
Redhill
Richmond upon Thames
Rickmansworth
Romford
Royston
Ruislip
Sidcup
Slough
South East London
South West London
Southall
St Albans
Staines
Stevenage
Stratford
Sutton
Towcester
Twickenham
Upminster
Waltham Cross
Walthamstow
Wandsworth
Watford
Welwyn
Wembley
West Central London
West London
Westminster
Wimbledon
Windsor
Witney
Woking
Wokingham
Previous Listing
Date Updated
20 Jul 2023
Job reference
69958
Categories
Full Time
Permanent
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